Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.

“We found that often a short conversation right at the outset could resolve the issue. In all our mediation cases I’d say about 95% them are around communication problems. Often people have said to me, ‘If we’d sat down and talked about this it wouldn’t even have taken a day to sort it out.’ The feedback has been very good.”

"Mediation helps people to take responsibility for working with us to resolve their own issues. I have had one person who took part in mediation tell me that she felt able to say things that she never thought she’d be able to express. And that’s what I’m hearing from managers too; they tell me people are able to open up in ways they have rarely seen before during employee disputes, and issues are resolved much more quickly and much more satisfactorily for all parties.”

"It sticks in my mind because the colleague came out smiling. They told me ‘I’m so happy to have finally had a chance to talk. I’ve been waiting for so long to be heard.’ It made all the work seem worth it. This whole process has reminded our team members to put the human side back into their relationships. We should always be putting our employees first, they are what makes our business."

"We are pleased that we have jointly appointed external mediators to help us deliver our policy to resolve issues and establish fairness in the workplace, which we are all committed to. It is no surprise that in a business which employs so many people, there will be disagreements from time to time. External mediators can play a vital role in resolving these disagreements quickly and professionally. This will help us to encourage a culture of mutual trust."

“I would wholeheartedly recommend The TCM Group to anyone looking to implement mediation/resolution into their workplace. They are extremely professional, incredibly knowledgeable and very welcoming and relaxed in their approach.”

“Couldn’t fault the service provided by David and the team in helping us set up an internal resolution procedure and mediation team. We had fantastic feedback from all our colleagues who attended training with them.”

"It's very rare to come across someone who is quite so passionate about their area of expertise. David (and the whole TCM team) have been extremely professional, knowledgeable, supportive and not to mention a little patient as we work to implement our mediation scheme in TSB. But that's not the half of it. What is really striking is David's absolute belief and commitment that there is a better, more human, way of resolving conflict that benefits everyone from the impacted people to the wider business - it's completely inspiring and wherever I go in my career from this point, the resolution of conflict is something I will focus on in a way that I never would have in the past. It's been a pleasure to work with David and the TCM team and I hope that opportunity will crop up again in the future. His book is an excellent read as well."

“The TCM Group are a great organisation with great people who are passionate about mediation and resolution. We have worked with TCM for over 5 years to deliver a wide range of mediation and conflict management courses and services for the local authorities that we support. We have recommended TCM's mediation, training and consultancy services to many others and they have always been as impressed as we are.”

“We have recently engaged David and his team to train our ER team in workplace mediation. The training delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy. We are in the process of embedding the new conflict resolution approach in our organisation and look forward to this delivering positive outcomes and to working further with David and his team as we continue our exciting journey to identify better ways to manage conflict.”