“TCM has been used several times by DWP over the years, we’ve received very positive feedback from our mediators from every course that’s been run. We have a great relationship, TCM has fantastic offers/networking events and I hope we will continue to see more of this. The training that TCM delivered was extremely effective and engaging. Even those trained by TCM from other government departments have had nothing but good things to say. TCM benefited us by giving us the ability for our organisation to offer an outstanding mediation service which is continuing to grow. If was up to me we’d choose TCM every time, but I understand we have internal processes to follow. I look forward to us working together in future, hopefully not just the training of new mediators, but other events too.”

“TCM is a reputation exceeding other organisations. TCM provided the specialist skills for the Mediation Course ensuring that the small groups allowed the focus to work through the mediation approach and style. The course was extremely effective as the practical element I was able to take away and use the skills when mediating at work.  I was able to share my skills and knowledge with managers within the organisation and use the skills effectively. TCM helped by bringing benefits into our organisation by enhancing the need for mediation before taking the formal route of capability. I will always recommend TCM to others due to the personable training that was delivered and the effective approach.”

“I chose TCM because their accredited mediation course was more suited to the culture of the organisation I work for. The course was inspiring, clear and supportive for such an intense and focussed subject, it was excellent! I apply the knowledge daily to improve my skills and experience and I will definitely explore attending other training courses with TCM.”

“The TCM Group came on the back of a very strong recommendation by a reputable contact who had already completed the National Certificate in Workplace Mediation course. The course itself was very effective - insightful and practical. The tutor support and feedback were excellent! Training with TCM meant that I was able to develop my skills to resolve complex workplace disputes. The ongoing events/webinars/seminars hosted by the TCM are fantastic and I would definitely recommend them to any of my colleagues/networks/friends.”

“After looking at several companies I attended one of TCM’s taster sessions. Following that I booked to attend the full course. The service overall was outstanding, and the professionalism of the trainers was outstanding. I still use the supporting material today as a guide. Since I became trained my Trust has now invested in three further Workplace Mediators and we have just completed an 18-month report on the cases we have had referred. We also meet monthly for a debriefing session to discuss cases. We are in the process of reviewing our Grievance Policy and Mediation is already listed as an early intervention before moving to a full-blown investigation. To be completely honest I have always found my interactions with TCM very positive. I feel that I can approach the team at any time for advice and linking into the Webinars is always a good reminder of why we take the steps to resolve issues at the lowest possible level.”

“A one-day mediation, which hopefully results in a positive outcome, is a lot less time consuming than having to undertake a grievance investigation and everything that goes with it.”

“Managers tell me it’s definitely a worthwhile thing to do. As they trust the process and see what can come out of it, more and more are saying “What about mediation?” “A lot of the principles of mediation are about common sense and disagreements in the workplace often start out as simple misunderstanding.”

“The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options.”

“Thank you so much for everything you have done for me in the last two days, you have gone way beyond your role and have, undoubtedly, helped me on my journey to getting back to the career I love. I cannot express how grateful I am for your kindness and support.”

“We wanted to review the way that we deal with challenges in the workplace. As a result of the training with TCM, I am now more confident to facilitate win-win outcomes.”