"TCM are excellent and specialise in mediation services. They really are the experts in this field. I have used TCM several times and always get good results from them. David and his team always go that extra mile for you. If you do a cost-benefit analysis, TCM are able to save organisations considerable amounts of money. It is also highly rewarding to see staff working together again in a really positive way (in the majority of cases). TCM have a 92% success rate and I would not go anywhere else."

"I am very happy with the service provided by TCM. Often in Operations, we are so busy ensuring that our Service Users are well cared for, it is difficult for us to assign Managers to investigations. TCM do a fantastic job supporting us with investigations and by using TCM, we ensure investigations are impartial and outcomes are fair. The turnaround on investigations is really quick, which again is sometimes a struggle for us at Cygnet Health Care. I would thoroughly recommend TCM to support businesses."

"TCM has been used several times by DWP over the years, we’ve received very positive feedback from our mediators from every course that’s been run. We have a great relationship, TCM has fantastic offers/networking events and I hope we will continue to see more of this. The training that TCM delivered was extremely effective and engaging. Even those trained by TCM from other government departments have had nothing but good things to say. TCM benefited us by giving us the ability for our organisation to offer an outstanding mediation service which is continuing to grow. If was up to me we’d choose TCM every time, but I understand we have internal processes to follow. I look forward to us working together in future, hopefully not just the training of new mediators, but other events too."

"We have been working with TCM, in order to set up an In-house Mediation Service. I have found them, as a company, to be knowledgeable & helpful and always feel the focus is on achieving business outcomes, rather than the training event itself. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others."

“Our managers say they can’t believe how far two people can come in just one day when things have been so bad between them for so long”.

“We’re seeing much more reasoned responses to things and people are approaching things in a different way. People are a lot calmer.” 

“We’ve just completed the initial training for the mediation accreditation which everyone thoroughly enjoyed and we are now progressing the written element of the assessment.  The trainers were fantastic and I couldn’t recommend the course to anyone enough."

Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.

“We found that often a short conversation right at the outset could resolve the issue. In all our mediation cases I’d say about 95% them are around communication problems. Often people have said to me, ‘If we’d sat down and talked about this it wouldn’t even have taken a day to sort it out.’ The feedback has been very good.”

"Mediation helps people to take responsibility for working with us to resolve their own issues. I have had one person who took part in mediation tell me that she felt able to say things that she never thought she’d be able to express. And that’s what I’m hearing from managers too; they tell me people are able to open up in ways they have rarely seen before during employee disputes, and issues are resolved much more quickly and much more satisfactorily for all parties.”