"The Routes to Resolution course at The TCM Group was excellent. I gained valuable insights from learning and revisiting the underpinning theories of conflict management and practicing how to apply them. I now have key acronyms like PIN and BIN at the forefront of my mind when using these models. I also have a much deeper understanding of empathy and its practical application, the concept of healthy venting, and the conflict escalation curve. Additionally, I will greatly benefit from the comprehensive knowledge I’ve gained of the resolution framework provided during the course."

"Six months ago, I completed the TCM Advanced Investigations course, and it was an incredibly beneficial experience. The course provided deep insights and practical tools that have significantly enhanced my understanding and skills. I highly recommend it to anyone seeking to advance their expertise in this field."

"I found the training very help in engaging with manager that it had positive effect for a colleague of mine. HR had sent me another available date for training and I have forwarded to other colleagues who needed the encouragement in approaching someone about an issue."

"Felt very well supported all the way through this interesting and effective training course"

"Andi and Cameron were great facilitators and provided great constructive feedback. The role-plays felt realistic and challenging which was good to test out the skills."

"I thoroughly enjoyed the course and feel far more knowledgeable in how to run a mediation session. Andi's knowledge was fantastic and her style made it enjoyable and engaging."

Great experience! Wonderful journey from singing up to last minute of the training

I started the course with some nerves, especially about the length of the course. But I genuinely really enjoyed each day and all the opportunities provided to practice the skills we were learning, in a safe environment. Has definitely filled me with confidence and I look forward to using these new skills in the workplace.

"This course is hugely beneficial and I believe it should be a compulsory element to being an accredited mediator"

"Fantastic informative course by Marie who has a wealth of experience and knowledge"