"The training undertaken by the TCM team was second to none. Instruction delivered with great clarity and the instructor was very knowledgeable and gave great tips on how to adapt questions to the different scenarios you could face. All in all, first class. :)"

"This course has given me life skills that will reach far beyond the organisation that I am training for. All 3 days I have been thinking about ways I can apply the skills I have learned, and have reflected myself on how I will do things differently when facing conflict. Thank you!"

"I wasn't quite sure what to expect but I have really enjoyed this course. Began as a complete novice feeling very much in the dark but completed so very much more confident in my potential as a Mediator. Thank you TCM!"

"I found the entire experience invigorating and really rewarding. From a people perspective, this is a very human approach to giving humans a voice. The course offered fascinating insights, a full on exploration and study, including adventurous role playing. There was also some very considered coaching on offer."

"Fantastic training, really supported my confidence in carrying out fair and equitable investigations. Would highly recommend"

"The Routes to Resolution course at The TCM Group was excellent. I gained valuable insights from learning and revisiting the underpinning theories of conflict management and practicing how to apply them. I now have key acronyms like PIN and BIN at the forefront of my mind when using these models. I also have a much deeper understanding of empathy and its practical application, the concept of healthy venting, and the conflict escalation curve. Additionally, I will greatly benefit from the comprehensive knowledge I’ve gained of the resolution framework provided during the course."

"Six months ago, I completed the TCM Advanced Investigations course, and it was an incredibly beneficial experience. The course provided deep insights and practical tools that have significantly enhanced my understanding and skills. I highly recommend it to anyone seeking to advance their expertise in this field."

"I found the training very help in engaging with manager that it had positive effect for a colleague of mine. HR had sent me another available date for training and I have forwarded to other colleagues who needed the encouragement in approaching someone about an issue."

"Felt very well supported all the way through this interesting and effective training course"

"Andi and Cameron were great facilitators and provided great constructive feedback. The role-plays felt realistic and challenging which was good to test out the skills."