Customer feedback by year

A selection of the incredible customer and delegate feedback that we receive every day.

Danielle Lee - Hillingdon Council
Attending the mediation skills training course was so inspiring and motivational. Bola is an engaging trainer and presented the learning in a way that all could understand.
Brenda Lett - Assistant Director HR Faculty at City St Georges University
"Excellent course with knowledgeable trainers. Highly recommended"
Andreea Butnariu - Administration Assistant at East Midlands Councils
"I recently had the privilege of attending the mediation training offered by TCM Group, and I can confidently say it was an invaluable experience. The course was meticulously designed, blending theoretical knowledge with practical, hands-on learning that has significantly enhanced my mediation skills. The trainers were not only experts in their field but also incredibly approachable and supportive, ensuring that every participant felt comfortable and engaged throughout the sessions. What stood out most to me was the emphasis on real-world application. The training included a variety of role-playing exercises and case studies that mirrored the complexities of actual mediation scenarios, allowing me to build confidence and competence in a safe, controlled environment. Additionally, the resources provided were comprehensive and will serve as a lasting reference as I continue to develop in this field. The insights I gained into conflict resolution, active listening, and negotiation have already proven beneficial in my professional interactions. I left the training feeling empowered and equipped with a toolkit of strategies that I can apply immediately in my work. I highly recommend TCM Group's mediation training to anyone looking to deepen their understanding of mediation or to refine their existing skills. It's an investment in professional development that truly pays off."
Helen Mfon-Obong Idiong - Director of Programmes Quality and Innovation
"I finally conducted my first mediation in the office and the outcome was successful. The Review, Refresh, and Reassure session held earlier in the year helped me to remember and be more confident in the assignment. Thank you, TCM team. You are doing an amazing job!"
Alexa Lloyd - HR Business Partner at University Hospitals of Derby and Burton NHS Foundation Trust
"Fantastic course delivered well. Learned a lot which is supporting my organisation as well as my own professional development."
Andrew Snell - Lead ODP at Chelsea & Westminster Hospital NHS Foundation Trust
"TCM are amazing at providing face to face and on line teaching for Mediation courses and lots of other courses , I always feel incredibly well supported and empowered when I have completed a course and after I hope to do more course in the future and would highly recommend others to do the same"
Charmaine Perks - Regulatory and Technology Co-ordination Manager at Vehicle Certification Agency
A really informative course with great content and the trainer provided good examples for context. A really enjoyable day and I have gained transferable skills that I will use.
Sarah Buckley - Senior Human Resources Business Partner at Oxford Policy Management
fantastic course, adapted to our needs and delivered brilliantly
Nick Perry - Hillingdon Council
Brilliant course, looking forward to implementing what I have learnt in a workplace mediation setting.
Caroline Preece - Deputy Editor at Clara
The training course was very well structured, the material really useful, the trainers were very experienced in both learning facilitation and mediation. They don't just teach but also do so can speak from experience.