“The Practical Mediation Skills course was brilliant – a great journey through mediation and understanding the process. The models help to frame and are really clear on the purpose of the process. An excellent and insightful course. I understand the process and best practice fully. I would highly recommend!”

“David and his team were superb to work with in every way, generous with their time, inspiring and motivating…they delivered fantastic training and worked to engage staff at all levels as experts in mediation and conflict management. David was both empathic and intuitive, he made it easy to work with and he was very supportive to me as a client. In terms of customer care, TCM is an outstanding group and made things easy. In terms of working with David, he is the “real real” deal a genuinely nice person trying to make a difference in people’s lives… highly recommended.”

“Hugely inspiring not only as training providers but a real leader in approaching conflict in our organisations today – truly focused on solutions. A real disruptor to the conventional way of approaching conflict in the workplace. The course was fun throughout, with structured content and a good balance of theory and practice!”

“A thoroughly engaging course – extremely challenging, but a rewarding experience and best enjoyed by throwing yourself into the role plays to get the best out of it. Excellently delivered and facilitated with the sole purpose of learning and developing in a safe environment.”

“A brilliant course which really helps to understand how conflict arises and how to avoid it.”

“The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more than I thought possible all in the space of a week. One of the most helpful learning experiences I’ve had!”

“An insightful and impactful course that will deliver genuine value in a number of different ways for our business. I will apply this learning every day – these are core skills, insights and values that I can employ in my day job. I can also use the practical tools and techniques to help with specific conflict resolution scenarios and business change needs.”

“Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!”

"Just a quick line to thank TCM for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TCM really is excellent and evidences that this this really is the right approach to resolving conflict."

“A very successful meeting, very constructive and explored all of my concerns. I felt listened too and was able to voice any issues that I had wanted to raise. A very positive outcome was reached.”