“We are extremely grateful to David Liddle of The TCM Group for leading an insightful discussion to our members on ‘Taking the Grief out of Grievance’ earlier this year. This event which was attended by over 70 HR professionals received excellent feedback with 93% of attendees rating David’s session as good or excellent.  In particular members reported that they found the session informative and that it developed and challenged thinking around  grievance, mediation and conflict resolution, as well as leading them to consider the proposition of changing from a grievance to a resolution policy approach.”

“David led an insightful and knowledgeable discussion on the benefits of properly structured mediation interventions to resolve individual conflict issues in the work environment. He is passionate in his advocacy of the value of carefully considered mediation where communication has broken down. His thoughts on the organisation’s values and culture as the starting point to resolve issues where a breakdown in relationships has taken place was reinforced with practical steps evolved out of years of experience with what works. David is a rewarding and gifted speaker with the ability to give clear and nuanced messages in an area fraught with a lot of muddled thinking and poor personal experiences.”

"A very experienced and insightful training offered by The TCM Group on workplace investigations. The course was handled excellently despite being delivered remotely due to Covid 19. Would highly recommend!"

“The TCM Group assisted us with a workplace grievance investigation and were fantastic throughout from start to finish. Working in a busy organisation with Senior Individuals who certainly don't have the availability nor time to deal with such issues, they were able to take the process away and deal with it independently. The communication throughout was great, as was the level of detail they provided within their follow up report. I would not hesitate in recommending or using their services again.”

“You have to give the praise where it is due. The level of efficiency is one of the highest I’ve ever worked with. The quality of training is high. The mediators I’ve spoken to were absolutely lovely. TCM is a perfect example of how an organisation should function. That’s just my humble opinion. Whenever something comes up at work I always say TCM can deal with it.”

“The course was very useful in understanding the practicalities to consider when undertaking investigations such as location, time, body language and tone of voice. It provided helpful tips on how to improve quality of investigations such as weekly updates to managers and respondents taking which in a large organisation such as the NHS can often be missed. I would highly recommend to other NHS staff.”

"At the age of 53, I found this the most inspiring experience in development I have had in my working life."

"The course was great and the instructor was fantastic. He was so passionate, knowledgeable and positive, he made the learning experience that much better."

"The course offers intense learning on such important and powerful human connections, working heavily with emotions. As all of us interface whether that be in work or personal, such skills, tools and techniques can help, learnt through this course. It equips you with concepts and complex issues better. We had a great trainer and had a wonderful, though very intensive, week."

"It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you."