“You have to give the praise where it is due. The level of efficiency is one of the highest I’ve ever worked with. The quality of training is high. The mediators I’ve spoken to were absolutely lovely. TCM is a perfect example of how an organisation should function. That’s just my humble opinion. Whenever something comes up at work I always say TCM can deal with it.”

“The course was very useful in understanding the practicalities to consider when undertaking investigations such as location, time, body language and tone of voice. It provided helpful tips on how to improve quality of investigations such as weekly updates to managers and respondents taking which in a large organisation such as the NHS can often be missed. I would highly recommend to other NHS staff.”

"At the age of 53, I found this the most inspiring experience in development I have had in my working life."

"The course was great and the instructor was fantastic. He was so passionate, knowledgeable and positive, he made the learning experience that much better."

"The course offers intense learning on such important and powerful human connections, working heavily with emotions. As all of us interface whether that be in work or personal, such skills, tools and techniques can help, learnt through this course. It equips you with concepts and complex issues better. We had a great trainer and had a wonderful, though very intensive, week."

"It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you."

"A fantastic course made even better by the instructor's knowledge, expertise and teaching style. I thoroughly enjoyed the 2 days and would recommend to anyone."

“I just wanted to thank you for delivering a superb course, I can honestly say the content and instruction has been exceptional. I have learnt an incredible amount this week and I feel even more inspired to pursue mediation as my next career – hopefully with TCM! The instructor’s passion and teaching style made the week so interesting and the week fly by; they made the course for me!”

"Thoroughly enjoyed this two day course. It struck the right balance between trainer-led course content and peer-to-peer discussion. Lots to take away - useful frameworks and toolkits which will help develop my skillsets."

“The trainer’s delivery of the course has been just the right balance between being informative as well as enjoyable. The course covered a number of key areas in a short space of time, but did not feel overwhelming. The trainer gave us the opportunity to reflect back on our learning through engaging activities which has proven to be meaningful and has personally given me the confidence to start using new skills and implement the learning acquired especially around leadership traits and styles.”