"Thank you so much - I'm finishing this course feeling so much more confident about my skills and effectiveness in finding a constructive path to resolution."

"This is a well taught skill which has great applicability in the real world - I highly recommend it."

"Excellent course with some great skills and tools to perform in my HR role day to day and manage effective mediation. Thank you to the trainer for a really positive learning experience and supplying me with a great kit bag!"

"This course was informative and challenging at the same time, delivered by an engaging and very knowledgeable trainer. Thoroughly enjoyed each day!"

"The TCM Model for effectively and efficiently managing workplace conflict can apply to almost any conflict or dispute. We know that feelings, needs, voice and choice underlie virtually every conflict or dispute. The TCM Model focuses on these and other elements. Applying this well thought out approach enlightens and empowers participants as they navigate their way forward while learning to avoid the inflaming effects of blame and shame."

"This is a tough and intensive course, but thoroughly rewarding. It introduced good, solid frameworks and formats to adopt when conducting mediation at work. Terry was a very skilled and informative trainer, and the other TCM facilitators who joined him were very supportive and gave some great ideas and feedback which helped my understanding and confidence grow."

"A well structured and informative course with warm and approachable trainers and an array of materials to support learning. It really helps to build your confidence.”

“The HR as Coach & Mediator course was informative, relevant, up-to-date and engaging. In a world of online learning, they managed to ensure we had the right balance of screen time, engaging conversations and content.”

"The whole experience working with TCM has been great. Chloe was supporting us from start to finish, she went above and beyond to help us book the right solution. We chose to go with the Quality Conversations training as we wanted to equip our first-time managers with a toolkit to handle common challenges like giving feedback, leading tricky conversations and managing conflict. Our trainer, Aideen, was a fabulous facilitator and she shared useful strategies with everyone. She made the training into an interactive conversation with everyone feeling involved and included."

“I highly recommend the National Certificate in Workplace Mediation course. It was delivered to such a high standard and has given me the confidence to put my learning into practice back in the workplace!”