Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Geraldine McDonagh - HR Business Partner at Hestia
“The techniques in this course can be applied both in your business life and personal life. The trainer was extremely knowledgeable and adapted the course content to meet the needs of the delegates.”
Patsy Miller - Internal Communications and Engagement Manager at Hestia
Thoralf is calm and paced. He really listens, gives constructive feedback, suggestions, ideas, and best practices for situations. He gives you the time to feel comfortable during role play and provides encouraging and honest feedback.
Phil Brewer, L&OD Manager at Williams – Practical Mediation Skills
"By attending TCM’s Practical Mediation Skills course, I now feel confident to introduce mediation in the workplace in order to support colleagues and avoid progressing down a grievance path."
Stela Holder, Head of HR Business Partnering at University of Bristol – Practical Mediation Skills
"The trainer was extremely knowledgeable. I would highly recommend this course to managers who haven’t been involved in mediation before as this is a great way to manage early-stage conflict in the workplace."
Danni Celiz, People Relations Partner at Regular Cleaning – Practical Mediation Skills
"The skills taught will be very useful in our workplace and it will be necessary in helping the department move into the direction they want to go in. The most useful elements of the course were the breakout rooms and hearing the different perspectives and experiences of others."
Ellie Ballard, People Advisor – National Certificate in Workplace Mediation
"The course has made me take some time to reflect and I have found myself using coaching questions in the past week rather than telling/directing. I will continue to use this and I will look at the models we covered."
Patsy Miller, Internal Communications and Engagement Manager at Hestia
"Thoralf is calm and paced. He really listens, gives constructive feedback, suggestions, ideas, and best practices for situations. He gives you the time to feel comfortable during role play and provides encouraging and honest feedback."
Geraldine McDonagh, HR Business Partner at Hestia
"The techniques in this course can be applied both in your business life and personal life. The trainer was extremely knowledgeable and adapted the course content to meet the needs of the delegates."
Gemma Bromfield, MD HR Consultant at Go Beyond HR Consultancy Ltd
"I have had the best experience with TCM, and I will be recommending TCM to colleagues interested in mediation."
Merry Brown, Resolution Consultant at The TCM Group
"I could not be happier with the quality and excellence of the TCM material, the trainer Terry, and the comradery I felt with the other delegates. This has been a wonderful, challenging and rewarding experience."
