"Thank you for an insightful course. The course provided me with useful skills I can apply in the workplace and was professional from start to finish."

"I highly recommend the National Certificate in Workplace Mediation course. It was delivered to such a high standard and has given me the confidence to put my learning into practice back in the workplace!"

"The whole experience working with TCM has been great. Chloe was supporting us from start to finish, she went above and beyond to help us book the right solution. We chose to go with the Quality Conversations training as we wanted to equip our first-time managers with a toolkit to handle common challenges like giving feedback, leading tricky conversations and managing conflict. Our trainer, Aideen, was a fabulous facilitator and she shared useful strategies with everyone. She made the training into an interactive conversation with everyone feeling involved and included."

"The TCM course was informative, relevant, up-to-date and engaging. In a world of online learning, they managed to ensure we had the right balance of screen time, engaging conversations and content."

"A great course for anyone in HR to appreciate, learn and then apply much-needed conflict resolution practices."

"This is a tough and intensive course, but thoroughly rewarding. It introduced good, solid frameworks and formats to adopt when conducting mediation at work. Terry was a very skilled and informative trainer, and the other TCM facilitators who joined him were very supportive and gave some great ideas and feedback which helped my understanding and confidence grow."

"The TCM Model for effectively and efficiently managing workplace conflict can apply to almost any conflict or dispute. We know that feelings, needs, voice and choice underlie virtually every conflict or dispute. The TCM Model focuses on these and other elements. Applying this well thought out approach enlightens and empowers participants as they navigate their way forward while learning to avoid the inflaming effects of blame and shame."

"A well structured and informative course with warm and approachable trainers and an array of materials to support learning. It really helps to build your confidence."

"A very well constructed and relevant course on investigations. This left me feeling more prepared and aware of the best practice around investigations as well as the main pitfalls."

"This course will give you the confidence to carry out quality investigations."