Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Patsy Miller, Internal Communications and Engagement Manager at Hestia
"Thoralf is calm and paced. He really listens, gives constructive feedback, suggestions, ideas, and best practices for situations. He gives you the time to feel comfortable during role play and provides encouraging and honest feedback."
Geraldine McDonagh, HR Business Partner at Hestia
"The techniques in this course can be applied both in your business life and personal life. The trainer was extremely knowledgeable and adapted the course content to meet the needs of the delegates."
Gemma Bromfield, MD HR Consultant at Go Beyond HR Consultancy Ltd
"I have had the best experience with TCM, and I will be recommending TCM to colleagues interested in mediation."
Merry Brown, Resolution Consultant at The TCM Group
"I could not be happier with the quality and excellence of the TCM material, the trainer Terry, and the comradery I felt with the other delegates. This has been a wonderful, challenging and rewarding experience."
Susan Wilkinson, Group Executive Assistant at Danbro Trading Group
"Thank you for an insightful course. The course provided me with useful skills I can apply in the workplace and was professional from start to finish."
Maria Broomfield, HR Business Partner at Greater Anglia Railways
"I highly recommend the National Certificate in Workplace Mediation course. It was delivered to such a high standard and has given me the confidence to put my learning into practice back in the workplace!"
Barbora Kosnarova, Global Learning and Development Manager at proSapient– Quality Conversations
"The whole experience working with TCM has been great. Chloe was supporting us from start to finish, she went above and beyond to help us book the right solution. We chose to go with the Quality Conversations training as we wanted to equip our first-time managers with a toolkit to handle common challenges like giving feedback, leading tricky conversations and managing conflict. Our trainer, Aideen, was a fabulous facilitator and she shared useful strategies with everyone. She made the training into an interactive conversation with everyone feeling involved and included."
Susannah Atherton, HR Manager at Christina May – HR as Coach & Mediator
"The TCM course was informative, relevant, up-to-date and engaging. In a world of online learning, they managed to ensure we had the right balance of screen time, engaging conversations and content."
Robin Hall, Delegate – HR as Coach & Mediator
"A great course for anyone in HR to appreciate, learn and then apply much-needed conflict resolution practices."
Dan Gilmour, Associate Director of Employee Relations at Gilead Sciences – National Certificate in Workplace Mediation
"This is a tough and intensive course, but thoroughly rewarding. It introduced good, solid frameworks and formats to adopt when conducting mediation at work. Terry was a very skilled and informative trainer, and the other TCM facilitators who joined him were very supportive and gave some great ideas and feedback which helped my understanding and confidence grow."
