Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Elizabeth Myers, Founder at The RoundTable Group – National Certificate in Workplace Mediation
"The TCM Model for effectively and efficiently managing workplace conflict can apply to almost any conflict or dispute. We know that feelings, needs, voice and choice underlie virtually every conflict or dispute. The TCM Model focuses on these and other elements. Applying this well thought out approach enlightens and empowers participants as they navigate their way forward while learning to avoid the inflaming effects of blame and shame."
Aimee Garner, Senior Investigating Officer at Arts University Bournemouth – National Certificate in Workplace Mediation
"A well structured and informative course with warm and approachable trainers and an array of materials to support learning. It really helps to build your confidence."
Alan Lofthouse, National Officer at UNISON – Practical Investigation Skills
"A very well constructed and relevant course on investigations. This left me feeling more prepared and aware of the best practice around investigations as well as the main pitfalls."
Trevor Johnston, Regional Manager at UNISON – Practical Investigation Skills
"This course will give you the confidence to carry out quality investigations."
Abi Coombs, Investigations Officer at UNISON – Practical Investigation Skills
"Josh was able to mix professionalism with being a really friendly, attentive and patient trainer. He met with me prior to the course to make sure that the sessions would be tailored and relevant to UNISON’s needs. Many thanks to all at TCM."
Claire Pallett, HR Director at 15below – Practical Mediation Skills
"Excellent two days with the trainer. A real game changer on many levels – so insightful and interesting."
Viv Potts, HR Ops Lead at UKRI – Practical Mediation Skills
"A great course with a fantastic facilitator. Thank you for the practical skills."
Jo Young, Senior ER Advisor at DX Network Services Ltd – Practical Mediation Skills
"A well thought out and structured course for HR professionals, implementing a good mix of learning-based and role play skills."
Chris Jordan, Education Safeguarding at London Borough of Tower Hamlets – Aspiring Managers
"The course is immersive, values participant voice and promotes new ways of thinking."
Elizabeth Omoregba, Business Analyst at London Borough of Tower Hamlets – Aspiring Managers
"Our trainer was a fantastic instructor, took their time to walk us through learning styles and helped us to discover our negotiation and conflict resolution abilities through simulated, practical and relevant role play examples. I definitely recommend."
