Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Tooba Saeed, Investigator in Central Investigations Team at Imperial College Healthcare NHS Trust – Practical Investigation Skills
"The course was very useful in understanding the practicalities to consider when undertaking investigations such as location, time, body language and tone of voice. It provided helpful tips on how to improve quality of investigations such as weekly updates to managers and respondents taking which in a large organisation such as the NHS can often be missed. I would highly recommend to other NHS staff."
Chris Skillicorn-Aston, Neighbourhood Specialist Officer at Surrey Police – National Certificate in Workplace Mediation
"The course was fantastic, TCM deliver such great training even when its online."
Jolene Quek, Regional Head of Supply Chain at AB Vista – Leadership Team Training
"A good course with knowledgeable and inspirational trainer that will definitely helped to bring about improvements and positive changes."
Lucio Criscuolo, Welding/Grinding Manager at Network Rail – Confident Conversations
"I’d recommend this course to anyone who is interested in bettering themself as a person and as a manager."
Imogen Wescott, Bus Operations Manager at Transport for London (TfL) – National Certificate in Workplace Mediation
"This is the best course I have been on in the past 10 years, the instructor was super engaging and encouraging throughout the course which made learning over MS Teams far easier than I expected. The course will prepare you really well for undertaking effective mediation and managing challenging conflict situations."
Lucy Preston, Senior Product Manager at Transport for London (TfL) – National Certificate in Workplace Mediation
"One of the best courses I’ve ever done. Really well taught and well structured, giving you the techniques for mediation and life generally. Surprisingly, I really enjoyed all three roles of the role play – they really helped to reinforce and practice what we’d learnt in a safe nonjudging environment. Best role play I’ve ever done."
Daniel Asare, Area Manager at Transport for London (TfL) – National Certificate in Workplace Mediation
"The course delivered by TCM is just the right course for many large operational companies as it gives delegates real life experience on how to deal with disputes."
Patricia Horgan, Senior HR Business Partner at Transport for London (TfL) – National Certificate in Workplace Mediation
"An intense and thought provoking week but has left me feeling confident in my ability to apply the new skills I have learned. I found the practical element the most useful – both as a person trying new techniques in a safe space but also having the opportunity to experience mediation in practice too."
Rohan Tambyraja, D&I Programme Manager at Transport for London (TfL) – National Certificate in Workplace Mediation
"An engaging, well-run course that gave me the confidence as well as the tools and knowledge to do workplace mediation. The pace was good – being able to go through deceptively simple conversation models in theory, in practice and through observation was very helpful."
Kirsty Baker, Interim Head of Business Strategy, Investment & Partnering at Transport for London (TfL) – National Certificate in Workplace Mediation
"The mediation course was absolutely brilliant. It gave me all the skills I will need to successfully facilitate a mediation in order to try to bring people through a difficult situation by communicating better with each other. I particularly enjoyed the practicality rather than the theory of conflict etc but I thought the mix was incredibly good."
