"This is an excellent course for those wanting to develop skills and practice as professional mediators. A great mix of theory and practice, with lots of support for learners."

"The experience of role playing allowed me to understand, from inside, how the FAIR mediation process works for the parties. It is logical, well designed and effective!"

"I would highly recommend this Mediation Skills training. It was extremely well taught and the trainer created a great environment where colleagues could collaborate and learn from each other. All the materials were provided and the admin and support was the best I have encountered on a training course. I look forward to using the skills I have acquired and reading all the extra materials that have been provided. A great experience."

"The course was very clear and concise and the trainer had good knowledge."

"I attended the National Certificate in Workplace Mediation course in September. Being externally accredited by OCN London, the course was detailed and rigorous, and the trainer was professional and knowledgable in the delivery during the 5-day workshop. I feel ready to take on workplace mediation cases now and would highly recommend this course to any mediator looking to prepare themselves to take cases in the workplace."

"It has been quite some time since I attended a course and truly felt inspired and motivated at the end! Our trainer was absolutely superb in his delivery and getting everyone engaged. He was very thorough and super approachable and open to answer all of our questions."

"It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you."

"The course offers intense learning on such important and powerful human connections, working heavily with emotions. As all of us interface whether that be in work or personal, such stills, tools and techniques can help, learnt through this course. It equips you with concepts and complex issues better. We had a great trainer and had a wonderful, though very intensive, week."

"The course was great and the instructor was fantastic. He was so passionate, knowledgeable and positive, he made the learning experience that much better."

"At the age of 53, I found this the most inspiring experience in development I have had in my working life."