Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Sheila Begum, Commissioning Officer at London Borough of Tower Hamlets – Engage Leadership
"The trainer’s delivery of the course has been just the right balance between being informative as well as enjoyable. The course covered a number of key areas in a short space of time, but did not feel overwhelming. The trainer gave us the opportunity to reflect back on our learning through engaging activities which has proven to be meaningful and has personally given me the confidence to start using new skills and implement the learning acquired especially around leadership traits and styles."
Elizabeth Omoaregba, Business Analyst at London Borough of Tower Hamlets – Engage Leadership
"The sessions were very engaging, interactive and packed full of real-life applicable examples and situations. I thoroughly enjoyed the session."
Andy Styrig, Director of Strategy & Partnership at CWP – Quality Conversations
"The trainer helped create a very safe space for the Board to reflect upon styles and behaviours to improve performance going forward. Thank you!"
Rebecca Burke, Non-Executive Director at CWP – Quality Conversations
"Excellent facilitation with real touch/feel for the organisation’s Board culture."
Julie Smith, HR Business Partner at Juniper Education Ltd – HR as Coach & Mediator
"Thoroughly enjoyed the two day course. It struck the right balance between trainer-led course content and peer-to-peer discussion. Lots to take away – useful frameworks and toolkits which will help develop my skillsets."
Dawn Stainer, Mediator at Lakeland Mediation Solutions – Redefining Resolution webinar
"Thoroughly inspirational! The possibilities of a widespread shift in resolution of conflict were delivered in a highly engaging format. Thank you to David and the other speakers for delivering this truly educational webinar."
Spencer Barnett, BT Internet – National Certificate in Workplace Mediation
"I just wanted to thank you for delivering a superb course, I can honestly say the content and instruction has been exceptional. I have learnt an incredible amount this week and I feel even more inspired to pursue mediation as my next career – hopefully with TCM! The instructor’s passion and teaching style made the week so interesting and the week fly by; they made the course for me!"
Karen Jarvis, HR Business Partner at Tes Global – National Certificate in Workplace Mediation
"Extremely enjoyable and valuable course. The mix of theory and practice really brings the course to life. The instructor was very knowledgeable and encouraging."
Elizabeth Goldsmith, ER Advisor at Wilmington PLC – National Certificate in Workplace Mediation
"The mediation training has provided me with essential skills that I can use throughout my role as well as in mediations."
A. Hammond, Health & Wellbeing Manager at London Ambulance Service – National Certificate in Workplace Mediation
"A thoroughly enjoyable mediation programme delivered by a highly skilled trainer from The TCM Group. This taught part of the course was excellent from start to finish."
