Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Stephen Read, Train Operations Manager at Transport for London (TfL) – National Certificate in Workplace Mediation
"One of the best courses I have been on since joining London Underground 20 years ago."
Cassandra Thompson, HR Coordinator at The Institute of Leadership & Management (ILM) – Facilitated Conversations
"An intense but inspiring course that opens your eyes to the techniques and skills you can use to help resolve conflict in the workplace. With regular reflection and role play, you are able to practice and discuss. I really believe the training should be part of every people-managers toolkit."
Andrea Reid, HR Advisor at North Cumbria Integrated Care – National Certificate in Healthcare Mediation
"The training provided by TCM is of high standard, I was made to feel at ease throughout my learning journey, highly recommended!!"
Maria Stevens, HR Business Partner at North Cumbria Integrated Care – National Certificate in Healthcare Mediation
"If you are a Leader, Manager, HR or OD professionals looking to develop a culture of Early Resolution in your organisation – this course is for you!"
Clare Sinclair, General Manager at North Cumbria Integrated Care – National Certificate in Healthcare Mediation
"A great course that provides a great introduction and foundation to being a mediation facilitator. I enjoyed all elements of the course! The theory was important to provide the initial learning, being a party was important to get an idea of how a party feels in that situation and obviously the practice of being a mediator to put all the skills we had learnt into practice. I would recommend."
Jordan Todd, Deputy Service Manager at North Cumbria Integrated Care – National Certificate in Healthcare Mediation
"I will use what I have learnt throughout my work and personal life, to be honest. Mediation will now become an area I will be involved in from a Trust perspective however I feel the skills can be transferred into day to day management and the way in which I approach various aspects of conflict, reflection and troubleshooting in my personal life, too."
Rachel Davis, HR Manager at Highways England – Core Mediation Skills
"Really useful mediation training, well structured and interactive to discuss the skills and training we have been through in the session. Thank you to Dominic, a very knowledgeable trainer, your style and delivery is really good and something we can take away and use in the delivery of mediation in our organisation."
Judith Penrice, Deputy Services Manager at North Cumbria Integrated Care – National Certificate in Healthcare Mediation
"An informative challenging course which will benefit myself, staff and patients."
Chris Roberts, Chief Technology Officer at Money & Pension Service – National Certificate in Workplace Mediation
"The Workplace Mediation course was well-paced, very practical and the trainer was extremely experienced and engaging. The practice sessions were really helpful in building confidence. I’ve attended many training courses over the years, and this is one of the few I’d unreservedly recommend."
Jordan Fleary, EMEA Employee Relations at Bloomberg – Essentials of Mediation
"A superb course, lots of highly practical theory and useful models that I will be able to apply in my daily work immediately. The theory was illustrated by real-world examples and the roleplays allowed us the time to practice our skills. I will use these skills on a daily basis in my conversations with employees and managers, and employ the FAIR framework in future mediations."
