Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Matt Harmer, HR Consultant at Bath & North East Somerset Council – Core Mediation Skills
"A highly beneficial day, which taught a lot about mediation and how to effectively manage. TCM’s knowledge and materials were key to this and all members of the team were able to take away lots to support our organisation going forward should conflict arise."
Helen Deegan, HR Business Partner at Bath & North East Somerset Council – Core Mediation Skills
"An excellent course having done the 2 day course nearly 3 years ago. It connected the pieces together really well and provided lots of opportunity to practice the different stages of mediation in a fun way."
Shahjahan, TrustPilot review
"I have only participated in two sessions so far and am left feeling that I can conquer the world. The sessions and more importantly the facilitator were very engaging with the whole group. He allowed for people to participate and yet not dominate the group space and learning. He was an excellent listener and gave good, positive and constructive feedback. The material and content encouraged personal reflection, and also tools to highlight areas to develop and enhance."
Richard Fairley, HR Business Partner at Cairn Housing Association
"A fantastic course made even better by the instructor’s knowledge, expertise and teaching style. I thoroughly enjoyed the two days and would recommend to anyone."
Jan Juillerat, HR&OD Strategy and Insight Manager at Wiltshire Council
"This is an excellent course for those wanting to develop skills and practice as professional mediators. A great mix of theory and practice, with lots of support for learners."
Laure Esteveny, CERN Ombud – National Certificate in Workplace Mediation
"The experience of role playing allowed me to understand, from inside, how the FAIR mediation process works for the parties. It is logical, well designed and effective!"
Yvette Allan, Consultant – National Certificate in Workplace Mediation
"I would highly recommend this Mediation Skills training. It was extremely well taught and the trainer created a great environment where colleagues could collaborate and learn from each other. All the materials were provided and the admin and support was the best I have encountered on a training course. I look forward to using the skills I have acquired and reading all the extra materials that have been provided. A great experience."
Faith Carribine, Project Manager at Network Rail – Practical Investigation Skills
"The course was very clear and concise and the trainer had good knowledge."
Ilan Bass, Mediator – National Certificate in Workplace Mediation
"I attended the National Certificate in Workplace Mediation course in September. Being externally accredited by OCN London, the course was detailed and rigorous, and the trainer was professional and knowledgable in the delivery during the 5-day workshop. I feel ready to take on workplace mediation cases now and would highly recommend this course to any mediator looking to prepare themselves to take cases in the workplace."
Melissa Bramwell, Chartered Legal Executive at Allington Hughes Law – National Certificate in Workplace Mediation
"It has been quite some time since I attended a course and truly felt inspired and motivated at the end! Our trainer was absolutely superb in his delivery and getting everyone engaged. He was very thorough and super approachable and open to answer all of our questions."
