Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Matt Dix, People and Organisation Development Trainer & Coach at University of Birmingham – National Certificate in Workplace Mediation
"It was a brilliant course, far exceeding my already high expectations, and such a pleasure to work with you. You pushed us hard but also gently and brought humour and focus in just the right measure, so thank you."
Mashhuda Kazi, General Manager at NHS – National Certificate in Workplace Mediation
"The course offers intense learning on such important and powerful human connections, working heavily with emotions. As all of us interface whether that be in work or personal, such stills, tools and techniques can help, learnt through this course. It equips you with concepts and complex issues better. We had a great trainer and had a wonderful, though very intensive, week."
Claire Wilson, Paramedic at London Ambulance Service – National Certificate in Workplace Mediation
"The course was great and the instructor was fantastic. He was so passionate, knowledgeable and positive, he made the learning experience that much better."
Jim Matthews, HR Business Partner at South Norfolk and Broadland District Council – National Certificate in Workplace Mediation
"At the age of 53, I found this the most inspiring experience in development I have had in my working life."
Tooba Saeed, Investigator in Central Investigations Team at Imperial College Healthcare NHS Trust – Practical Investigation Skills
"The course was very useful in understanding the practicalities to consider when undertaking investigations such as location, time, body language and tone of voice. It provided helpful tips on how to improve quality of investigations such as weekly updates to managers and respondents taking which in a large organisation such as the NHS can often be missed. I would highly recommend to other NHS staff."
Chris Skillicorn-Aston, Neighbourhood Specialist Officer at Surrey Police – National Certificate in Workplace Mediation
"The course was fantastic, TCM deliver such great training even when its online."
Jolene Quek, Regional Head of Supply Chain at AB Vista – Leadership Team Training
"A good course with knowledgeable and inspirational trainer that will definitely helped to bring about improvements and positive changes."
Lucio Criscuolo, Welding/Grinding Manager at Network Rail – Confident Conversations
"I’d recommend this course to anyone who is interested in bettering themself as a person and as a manager."
Imogen Wescott, Bus Operations Manager at Transport for London (TfL) – National Certificate in Workplace Mediation
"This is the best course I have been on in the past 10 years, the instructor was super engaging and encouraging throughout the course which made learning over MS Teams far easier than I expected. The course will prepare you really well for undertaking effective mediation and managing challenging conflict situations."
Lucy Preston, Senior Product Manager at Transport for London (TfL) – National Certificate in Workplace Mediation
"One of the best courses I’ve ever done. Really well taught and well structured, giving you the techniques for mediation and life generally. Surprisingly, I really enjoyed all three roles of the role play – they really helped to reinforce and practice what we’d learnt in a safe nonjudging environment. Best role play I’ve ever done."
