"A very professional and knowledgeable trainer who created a safe environment for people to share experiences and views. I particularly enjoyed hearing experiences of the tutor, as well as the group discussions and debates to learn about other delegates experiences. I hope to use what I have learnt to support the Resolution Contacts and help embed this approach across the organisation."

"The Workplace Mediation course surpassed my expectations. I would highly recommend this course. The trainer was excellent – he is clearly a very talented mediator and he shared his valuable experience and knowledge and created confidence in us as mediators. The role plays were the most useful as they highlighted how challenging mediation is and provided a safe environment for us to practice what we had learnt. I hope to be able to use the skills and strategies learnt in practice at work by offering mediation ahead of matters escalating to formal grievances."

"TCM and its Mediation and Resolution Framework is the future of the workplace. We must normalise mature and adult behaviours in the workplace, to build successful and meaningful cultures for the workforce of the future. The employer / employee relationship is no longer built on the foundation of a Contract of Employment – it is a mutual contract between two parties, both of whom have expectations, needs, wants and values. The outlook of TCM and their practices are inspirational to me as a HR Professional. I think given my role as a HR Business Partner almost all of the skills and strategies end themselves to my day job – how I help to manage emotions and identify the needs and impacts in complex Employee Relation cases, I also think there is a clear skill in influencing and reframing the thoughts and feelings of others in a more positive light which will be great for my senior stakeholders. "

"Fantastic mediation course with Stephen Adams of TCM, really engaging, concrete tools and approach."

"I honestly cannot recommend this course enough – it’s an absolute must not only for those looking to go into the world of mediation but for anyone who is looking to strengthen their knowledge on building good relationships and handling difficult situations. I honestly don’t think anything else could have been done to improve the course – the trainer Stephen was fantastic as was Harriette who undertook our assessment. I’m hoping to strengthen the skills within work I already do in conflict management and to be able to do some mediating contract work too. I wouldn’t hesitate to recommend to friends and work colleagues."

"The mediation training was very professional, providing very good quality in the teaching and very pleasant support from all people. I come out of it with a great satisfaction and with the feeling that I did a great step forward. I enjoyed the role play as mediator but all other elements from the course were really useful too. The skills taught are useful not only for mediation but also in many other areas."

"The course was fantastic! Our trainer was really engaging, and I enjoyed the final two assessment days the most, when everything was put into action. I felt that having input from the other mediators was really beneficial. I would have preferred to attend the course in person but Zoom worked better than I thought. I will use the skills learnt to act as a mediator within the workplace."

"I enjoyed the possibility to practice the new acquired skills in the breakout rooms. I have done other mediation or conflict resolutions trainings that were more "free style". I really enjoyed the framework you give to the mediation processes, which is something structured but at the same time flexible, which means that you can adapt it to any type of organization/company. I think the training exceeded my expectations. I am pleasantly surprised how well and interactive it is even over video conference. Of course I missed the interaction and networking with the other participants, but I think it is a good compromise to be able to do this course online."

"One of the best courses I have attended. I genuinely learnt many new skills and feel confident that I can mediate successfully. It would have been lovely to be together in person but was well adapted for the remote set up. I am hoping to use the skills I have learnt to develop an in-house mediation service."

"The course was really well organised and well run. It was great to meet the other delegates and learn some new skills. The role plays were challenging but really enjoyable and enabled us to put what we had been taught into practice. I will be advising line managers on how to carry out mediation with their employees, and also carrying out mediation myself for the business. Overall it was a great week – thank you The TCM Group!"