"The course delivered by TCM is just the right course for many large operational companies as it gives delegates real life experience on how to deal with disputes."

"An intense and thought provoking week but has left me feeling confident in my ability to apply the new skills I have learned. I found the practical element the most useful – both as a person trying new techniques in a safe space but also having the opportunity to experience mediation in practice too."

"An engaging, well-run course that gave me the confidence as well as the tools and knowledge to do workplace mediation. The pace was good – being able to go through deceptively simple conversation models in theory, in practice and through observation was very helpful."

"The mediation course was absolutely brilliant. It gave me all the skills I will need to successfully facilitate a mediation in order to try to bring people through a difficult situation by communicating better with each other. I particularly enjoyed the practicality rather than the theory of conflict etc but I thought the mix was incredibly good."

"One of the best courses I have been on since joining London Underground 20 years ago."

"An intense but inspiring course that opens your eyes to the techniques and skills you can use to help resolve conflict in the workplace. With regular reflection and role play, you are able to practice and discuss. I really believe the training should be part of every people-managers toolkit."

"The training provided by TCM is of high standard, I was made to feel at ease throughout my learning journey, highly recommended!!"

"If you are a Leader, Manager, HR or OD professionals looking to develop a culture of Early Resolution in your organisation – this course is for you!"

"A great course that provides a great introduction and foundation to being a mediation facilitator. I enjoyed all elements of the course! The theory was important to provide the initial learning, being a party was important to get an idea of how a party feels in that situation and obviously the practice of being a mediator to put all the skills we had learnt into practice. I would recommend."

"I will use what I have learnt throughout my work and personal life, to be honest. Mediation will now become an area I will be involved in from a Trust perspective however I feel the skills can be transferred into day to day management and the way in which I approach various aspects of conflict, reflection and troubleshooting in my personal life, too."