"Really useful mediation training, well structured and interactive to discuss the skills and training we have been through in the session. Thank you to Dominic, a very knowledgeable trainer, your style and delivery is really good and something we can take away and use in the delivery of mediation in our organisation."

"An informative challenging course which will benefit myself, staff and patients."

"The Workplace Mediation course was well-paced, very practical and the trainer was extremely experienced and engaging. The practice sessions were really helpful in building confidence. I’ve attended many training courses over the years, and this is one of the few I’d unreservedly recommend."

"A superb course, lots of highly practical theory and useful models that I will be able to apply in my daily work immediately. The theory was illustrated by real-world examples and the roleplays allowed us the time to practice our skills. I will use these skills on a daily basis in my conversations with employees and managers, and employ the FAIR framework in future mediations."

"I really enjoyed week two when it all starts to come together, and you experience it from start to finish. Jerome has been amazing – an incredibly skilled trainer and mediator. Keeps the energy up and able to make a serious subject fun. I have learnt so much – I can’t wait to put it into practice. I will be applying the skills and strategies to lead our new resolution to change our culture towards an adult to adult, personal responsibility and resolution focused culture. On a personal level, using the techniques in everyday communication. Applying the structure and principles to resolving conflict at MaPS."

"It was an amazing experience and insightful experience and I would recommend the course. The content is not just applicable for mediation as it teaches you about people and conflict and how to look beyond what you see and hear on the surface. The skills are invaluable for relationships outside the workplace."

"Stephen is a fantastic trainer! His style is both professional and engaging. He is effective in getting the content across and holding your attention. The training went so fast because he keeps you very well engaged and involved throughout."

"I really enjoyed the training days led by Steve as he has so much knowledge and experience to convey in such a fresh practical way. The course is full of content and practical learning opportunities, and teaches you so much about the process of mediation and about yourself. The assessment days were great – so helpful to see the format of the whole day/process in context. I also liked hearing/seeing others’ approach – a really valuable insight into differences in style. I hope I will have an opportunity to act as a mediator soon, meanwhile I will be applying the skills and strategies that I have learnt to my role as a manager immediately, as well as in my personal relationships."

"The TCM course in Workplace Mediation was a really insightful and enjoyable course to take part in. I learnt so much over the 6 days that will not only help me when mediating but in other areas of my work and personal life too. I enjoyed the role play and taking part as a mediator, party and observer. I will apply the skills and strategies learnt in a mediation setting but also in my personal life and work life when I have conversations with others. I will also apply the skills in my role as a HR Advisor."

"The facilitators were so engaging, and the course was well thought out. It helped me reflect in so many ways and made me think like a mediator. I learnt that workplace mediation requires a set of specific skills that are so different from commercial mediating. I’ll be able to use what I have learnt in so many ways; in my day job professionally and even my personal life and absolutely in mediation by following the structure and tools available. I couldn’t commend and recommend TCM and the facilitators more highly."