"I loved this training (I think we all did) and I couldn’t recommend Gary as a trainer enough. He was so engaging which says a lot as must be hard to keep people switched for 3 hours at a time when training through a screen! It met my needs and I would feel fairly confident assisting with an investigation. Gary did go into some high level styles of questioning which I think will take a lot of practice so I would say 7. I really think our managers would benefit from this, even more so than us because we will be supporting them as the investigating officer."

"Brilliant course, with a perfect balance of theory and practical based learning. I would recommend!"

"I enjoyed learning about the models and how to use them to steer conversations in daily life as well as work. I was having an HR conversation and realised someone had an issue with their psychological safety as I related their issues back to Maslow’s hierarchy of needs. I also found it useful to consider the language I use more carefully as this course has made me realise the impact of it and how it could be unintentionally leading. The skills and strategies learnt will be very useful for my role in HR but also more widely they are useful skills to have. I am keen to facilitate a meeting after the training, as it will be harder to pick it up and remember if many months have passed. Overall, great sessions delivered by Steve. The training was really comprehensive, useful and relevant but also enjoyable. It is a long six days as there is a lot of content but is worth the effort and I have taken away lots of skills to use both at work and at home."

"Any business can have issues with conflict between individuals and this can quickly escalate to an unhappy team. Most people are not automatically equipped to deal with this and sometimes expert guidance is needed, which TCM can provide."

"A very professional and knowledgeable trainer who created a safe environment for people to share experiences and views. I particularly enjoyed hearing experiences of the tutor, as well as the group discussions and debates to learn about other delegates experiences. I hope to use what I have learnt to support the Resolution Contacts and help embed this approach across the organisation."

"The Workplace Mediation course surpassed my expectations. I would highly recommend this course. The trainer was excellent – he is clearly a very talented mediator and he shared his valuable experience and knowledge and created confidence in us as mediators. The role plays were the most useful as they highlighted how challenging mediation is and provided a safe environment for us to practice what we had learnt. I hope to be able to use the skills and strategies learnt in practice at work by offering mediation ahead of matters escalating to formal grievances."

"TCM and its Mediation and Resolution Framework is the future of the workplace. We must normalise mature and adult behaviours in the workplace, to build successful and meaningful cultures for the workforce of the future. The employer / employee relationship is no longer built on the foundation of a Contract of Employment – it is a mutual contract between two parties, both of whom have expectations, needs, wants and values. The outlook of TCM and their practices are inspirational to me as a HR Professional. I think given my role as a HR Business Partner almost all of the skills and strategies end themselves to my day job – how I help to manage emotions and identify the needs and impacts in complex Employee Relation cases, I also think there is a clear skill in influencing and reframing the thoughts and feelings of others in a more positive light which will be great for my senior stakeholders. "

"Fantastic mediation course with Stephen Adams of TCM, really engaging, concrete tools and approach."

"I honestly cannot recommend this course enough – it’s an absolute must not only for those looking to go into the world of mediation but for anyone who is looking to strengthen their knowledge on building good relationships and handling difficult situations. I honestly don’t think anything else could have been done to improve the course – the trainer Stephen was fantastic as was Harriette who undertook our assessment. I’m hoping to strengthen the skills within work I already do in conflict management and to be able to do some mediating contract work too. I wouldn’t hesitate to recommend to friends and work colleagues."

"The mediation training was very professional, providing very good quality in the teaching and very pleasant support from all people. I come out of it with a great satisfaction and with the feeling that I did a great step forward. I enjoyed the role play as mediator but all other elements from the course were really useful too. The skills taught are useful not only for mediation but also in many other areas."