"The course was fantastic! Our trainer was really engaging, and I enjoyed the final two assessment days the most, when everything was put into action. I felt that having input from the other mediators was really beneficial. I would have preferred to attend the course in person but Zoom worked better than I thought. I will use the skills learnt to act as a mediator within the workplace."

"I enjoyed the possibility to practice the new acquired skills in the breakout rooms. I have done other mediation or conflict resolutions trainings that were more "free style". I really enjoyed the framework you give to the mediation processes, which is something structured but at the same time flexible, which means that you can adapt it to any type of organization/company. I think the training exceeded my expectations. I am pleasantly surprised how well and interactive it is even over video conference. Of course I missed the interaction and networking with the other participants, but I think it is a good compromise to be able to do this course online."

"One of the best courses I have attended. I genuinely learnt many new skills and feel confident that I can mediate successfully. It would have been lovely to be together in person but was well adapted for the remote set up. I am hoping to use the skills I have learnt to develop an in-house mediation service."

"The course was really well organised and well run. It was great to meet the other delegates and learn some new skills. The role plays were challenging but really enjoyable and enabled us to put what we had been taught into practice. I will be advising line managers on how to carry out mediation with their employees, and also carrying out mediation myself for the business. Overall it was a great week – thank you The TCM Group!"

"The National Certificate of Workplace Mediation was an excellent course delivered by a superb trainer and two excellent and supportive assessors. They all made the course, which does require a great deal of work and focus, extremely enjoyable, challenging but safe and most of all, left you feeling as though everyone who attended had the skills to become effective mediators. The role plays were the most useful. Not always easy but our trainer was great at creating the supportive environment to try new skills, make mistakes and focus on the key learning. The only thing that would have improved the course was doing it F2F and we all understand the reasons why that isn’t possible at the moment. I am hoping to introduce mediation as part of a wider move from Discipline and Grievance to Resolution across our organisation. I will use the skills I have learned to both be a mediator within that new framework in order to achieve better outcomes from conflict situations but also to better coach managers in having difficult conversations. I would highly recommend the event to anyone who wants to be mediator."

"I feel so fortunate to have had the opportunity to be trained and to receive expert knowledge from Johanna. Her style was supportive, inclusive, the pace was just right, and she demonstrated such knowledge in the subject that fills me with confidence. I have learnt so much, I cannot wait to be able to get practising! I have already emailed a mediation company nearby to me to ask if I can observe their practice! In the meantime, the skills can, I believe be applied to facilitated discussions. On a personal note, I also applied my learning at the weekend when having to break up a disagreement between my 6 and 9 year olds – which was great practice! Every part of the week has been seamless – which can’t be easy on zoom. Thank you to Johanna, Emily, Alex and Polly. This presents great opportunities within my organisation and hopefully opens another chapter in my career."

"Despite the course being online, I felt that there was great camaraderie amongst the delegates. Johanna’s teaching style really brought the group together and made the subject come to life. No question was too irrelevant/silly. Johanna’s own mediation experiences assisted in better understanding the concepts. The scenarios cover a variety of situations I would expect to face, so good to have dealt with these and experience some of the tensions. Would recommend!"

"The trainers at TCM are outstanding, they have the right amount of challenge and support needed when learning something new. I particularly enjoyed learning the theory behind the techniques, really interesting to understand the theory behind the logic. I will use the skills and strategies taught to try and encourage conflicts to be reconciled before they become unmanageable or formal grievances are raised."

"The trainer was very professional, knowledgeable and kept us all engaged. The training was fun, at times intense, but overall relevant, informative, and thought-provoking. I think in everyday interaction a lot of the skills taught are relevant. The PIN model is a great one to use to try and get people on the same page and I have had the opportunity to use this already. I also think reframing is invaluable to take the sting out of the situation so to speak. I enjoyed the breakout sessions which allowed you not only to interact with your colleagues but share perspectives and own experience."

"The course was interesting and fun. I enjoyed the role play; having the opportunity to participate as mediator and party really allowed for you to get into the head of each which gave a greater understanding from both sides. I’m really glad that roleplay was introduced from day one so we were eased into it rather than being dropped into it on assessment day. The Delegate Zone was a good area with all resources at hand and the knowledge and skills of the trainer was excellent."