"TCM are important and inclusive champions of positive change in workplaces. Their candour is refreshing, for example they publicly call out traditional HR warning and discipline-based processes as being ‘horrible’ (I fully agree, having witnessed – as a workplace mediator – the destructive effect grievances have had on so many people, which could have been avoided by professional mediation at an earlier stage). While TCM are realistic that fair formal measures are still needed in situations in which all informal routes have been exhausted, David Liddle and his team are eloquently vocal advocates of the Resolution Revolution – with the focus firmly placed on positive interventions like coaching, facilitated discussions and mediation which are needed today as much as any previous time in history, as we all focus on redefining ‘normal’."

"The mediation training was undertaken virtually and was as I understand it the first one that TCM had done this way so there were reservations however, even though all participants were in different locations and the trainer in London, this did not hamper the training. The use of Microsoft Teams enabled the role play to be undertaken and it went well. Everyone was able to take part and were able to try each role. The training built up well in order that trainees learnt at a good pace in readiness for undertaking a mediation situation. By the end of the training I definitely felt confident enough to undertake quite difficult mediation situations. The trainer’s knowledge was exceptional. She made it interesting as she used examples from her own experiences as a mediator."

"The session on Values-based Leadership was very interesting and informative. Claire was knowledgeable and encouraged us to share examples and ideas during the session in a supportive way. I found the learning to be thought provoking and it gave me a greater understanding of how to work with managers and staff teams to embed a values-based approach in my own workplace."

"Having attended a course by TCM, I can honestly say that the techniques that were shown as well as when to deploy them are excellent and can be used for both personal use and for the business as a whole. This results in better outcomes and relationships with the people you come into contact with. Excellent!"

"I have been interested in mediation for a long time – having seen the damage done by grievance cases. This course was interesting, lively and informative."

"The National Certificate in Workplace Mediation was a fantastic course that was made even better by Jerome’s excellent delivery. His unique style, passion and experience in the area of mediation made it a thoroughly rewarding, enlightening and refreshing way of learning. Many of the skills and models used in mediation are transferable and can applied in other areas of HR, which was another added bonus of attending the course, so not only can you attain a professional and meaningful professional qualification, but you can use the learning and knowledge to other areas of HR work. A brilliant course – thank you TCM. And high five to Jerome!"

"The team at TCM are professional and demonstrate the values of the business before, during and after the event. The high standard of knowledge in the team is obvious plus the ability to share that knowledge in a relevant and easy to understand way is most welcome. Plenty of time to ask questions and discuss is important to me and my learning style, the team were able to allow time and space for different learning styles while on the course."

"I really enjoyed Bola’s delivery of our course and it wasn’t what I was expecting at all. It has made me look at conflict issues in a whole new way and has given me skills to deal with difficult situations or issues."

"This conflict management training was great. It was tailored to our needs and delivered in a simple straight-forward manner. It was extremely interesting and completely held my attention from start to finish."

"Thanks for a really good interactive two days. It has given us all the confidence to persevere with those difficult conversations with "Bob" and Susan" and realise that every time we fail, this makes us stronger and more likely to succeed the next time!"