"The course was really engaging; the facilitator was knowledgeable and delivered it very well. There was a good balance of learning/presenting vs group activities/discussion. I left with the confidence, core understanding and the skills to start investigating within my organisation."

"The course was relevant, fun and very well-presented. I loved how the trainer brought everything to life, with real examples and pizazz. I hope to use what I have learnt during mediation sessions referred to HR. So helpful with content including templates, tips and guidance. The skills practice helped so to give confidence during mediation meetings. The trainer we had couldn’t have been a better person to take us through our course. Hugely experienced and able background stone through in his advice and guidance. 5 stars! Recommend!"

"The National Certificate in Workplace Mediation was a fantastic course that was made even better by Jerome’s excellent delivery. His unique style, passion and experience in the area of mediation made it a thoroughly rewarding, enlightening and refreshing way of learning. Many of the skills and models used in mediation are transferable and can applied in other areas of HR, which was another added bonus of attending the course, so not only can you attain a professional and meaningful professional qualification, but you can use the learning and knowledge to other areas of HR work. A brilliant course – thank you TCM. And high five to Jerome!"

"This is my first mediation training session and skills practice. I will be using most of these skills and strategies – the skills will allow greater success in solving the conflict. This workshop has helped so much – I was so nervous at first but with the support of the trainer and the group, I was perfectly fine. I would definitely recommend!"

"An excellent course for anyone wanting to improve skills to deal with conflict at work. The trainer was one of the best tutors I’ve ever met – full of enthusiasm, support and stamina – which made the whole course experience very enlightening and has removed the fear of unknown from it. I particularly enjoyed the reframing and summarising skills and I have already begun to use some of the skills within the workplace!"

"This is such a fantastic informative course that gives you the knowledge and skills to mediate challenging conflicts. It also gives you skills to use within your day to day job to create a culture shift of open talking. I have already started to use my new skills and knowledge within my role as a matron with staff which is helping in small conflicts."

"A very enjoyable, informative course – I enjoyed every aspect. I now feel equipped to complete a robust, structured investigation. Thank you!"

"An excellent, enjoyable training course delivered by a highly skilled and warm trainer. The course content was thorough and great tools to enable us to mediate successfully in future. Would highly recommend!"

"I would highly recommend that you attend TCM’s National Certificate in Workplace Mediation. The trainers are very experienced, and you are well supported both during and after the course. I feel I have established an on-going relationship with TCM as my ‘go to’ place for advice and support with managing conflict in the workplace."

"TCM is a great organisation that provides really important service of mediation. I enjoyed the role play and the opportunity of sharing experience with other colleagues. The trainer had a wealth of knowledge, their style was quite unique and relaxed which helped to settle the nerves. There will be opportunities to be mediators at work as we are currently setting up a mediation scheme within our organisation."