"I can highly recommend TCM and their National Certificate in Workplace Mediation in particular. A wonderful learning experience, with a great trainer administered impressively by a high-quality company."

"I enjoyed meeting likeminded individuals who will continue to be a supportive network and the structure to the mediation process to ensure psychological safety for both the mediator and the parties. Emily was very helpful and provided informative information via the Delegate Zone to read beforehand, which was easily accessible and a great source of knowledge. The trainer was fantastic! Flexible in their delivery and ensured that we ‘wouldn’t fail on her watch’. Open to suggestions and gave us all time to process the information, the trainer created a safe and inclusive learning environment. I will use what I have learnt to facilitate and further development of an inclusive mediation service in our organisation."

"The course was insightful, enjoyable and worthwhile. I found the group conversations and role play useful. It was good to hear the experiences and knowledge from other participants, all of which added to the overall knowledge learned. Given the challenges of COVID, the course administration and set up were handled very well. I am looking forward to being able to use all that I have learnt in practice."

"I did a lot of research when I was deciding which organisation to train with to become a workplace mediator. I had also completed some inhouse training with TCM previously. I was happy that I did choose TCM who are a leader in the field of workplace mediation. The online course was well structured and informative, I particularly enjoyed the mixture of theory and practical experiential practice. I learned a lot from observing the different stages of mediation and the role plays. The trainer was excellent, very experienced in mediation and clear in her communications. I can’t think of anything that would have made the course better."

"As a practitioner of many years in the field, I was very pleasantly surprised by the simplicity in the structure and the great value in holding to it, using obvious skills. This will be most helpful in ensuring progress, focus and sustained commitment. We tend to allow these processes to wander – this provides the tools to achieve the same result quicker and more sustainably. Clearly needs lots of experience to hold to the course material – excellently managed. Calm and un-hurried but carried us through perfectly on time!"

"The National Certificate in Workplace Mediation course delivered a thorough, well-structured and engaging learning experience, with plenty of opportunities to put theoretical learning into practice in role-plays. The assessed mediation day was a tiring one, but ultimately a rewarding and valuable learning experience. I have learned a lot not only through direct experience (with constructive, critical feedback) but also by observing and giving feedback to other delegates. I will be offering mediation as part of my HR Consultancy work, so I hope to have a real case to mediate in the near future. In the meantime, I plan to practise the core skills (open questioning, active listening, summarising and demonstrating impartiality) in my ongoing HR work, for example, when managing disciplinary or grievance investigations."

"I attended the National Certificate in Workplace Mediation in September 2020 and I have come away from the course fully knowledgeable in workplace mediation. The skills and techniques I have gained from the course have me convinced that this is the best way to resolve workplace conflicts. As an online course, the trainer did very well in keeping us all motivated and engaged, the course content meant that we were engaged throughout the three days on training. I would recommend anyone struggling to resolve a workplace conflict to attend this course."

"It has been an extremely interesting experience and I am happy I decided to enrol in the course. The programme is a good mixture of practice and theory and it is well balanced also in terms of contents. It was also a real pleasure to meet and do the training that are outside my working environment to confront and share practice from other organisations. The trainers have been helpful, clear and very supportive. I also enjoyed the side opportunities such as the interview with David Liddle on his new book and also the workshop with the network of mediators. It is a full and complete programme. I am interested to receive news on the training opportunities offered by TCM so I will continue to read the weekly newsletter with interest."

"I found the training incredibly beneficial and learnt so many valuable skills I can take forward in my role as a HR professional. The training was fun and well put together."

"A very useful course for a HR Practitioner."