"Just completed 5 days of mediation skills training and I can highly recommend the course. It’s been a truly amazing experience, from meeting a wonderful group of co-learners (all of which have become friends), to the legendary coaching and support provided by the trainer, whose energy and passion were both engaging and encouraging. What I liked most about the entire programme is the ability to practice, practice and practice the skills and tools we learnt in a completely safe environment. We were also very fortunate to have the pleasure of meeting and working with Elizabeth, a TCM mediator who has many years experience and provided valuable insights. A big high five to the entire team and co-learners, now I’ve just got to concentrate on the portfolio to consolidate my learning! Thank you for everything you shared!"

"The National Certificate in Workplace Mediation course is superb. There are so many courses to choose from, and I found it hard to know which one to pick. I was very impressed with the depth of information about how people behave in conflict and the reasons behind this; and also the range of different techniques, conflict models and approaches that can be used to ensure that the process has the best chance of success. The course was a great mixture of theory and putting things into practice. TCM’s mediation model is a really good structure, and I left the course feeling equipped and keen to mediate. I thoroughly enjoyed this course and found it very energising. I would 100% recommend it.

"The course was inspiring, insightful and thought-provoking. Watching the course structure cleverly unravel the mediation process into a resolution. I also liked the clever tools to use to resolve conflict."

"Best course I have even been on! Extremely well structured and delivered – inspirational and motivational. Can’t wait to put the skills into practice!"

"Thought-provoking and informative course – many management skills learned that will be applied in my daily work. The practical assessment enabled me to process the different elements of holding a mediation conversation."

"Excellent training providing not only mediation skills to use in the workplace but also valuable life skills."

"Best course I’ve been on in a long time – I loved all of it! The trainers were so enthusiastic and encouraging."

"Very engaged trainers who are incredibly passionate about their roles, and sharing their knowledge and experience."

"The Managing Conflict Masterclass run by the TCM Group is the best one I have attended in my entire NHS Career. The class gives you a completely different way of managing conflict in the workplace – which has been successful for me. David Liddle – fantastic and extremely informative and motivating. Thank you for the opportunity."

"An enjoyable, interesting and well-taught course that covered a very wide scope. It allows me to ensure that investigators are compiling good, well structured reports. Hopefully this will help things to improve. Another informative and well-structured course delivered by TCM."