Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Jenny Elkeles, Corporate Governance Manager at the British Medical Association (BMA) – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation course is superb. There are so many courses to choose from, and I found it hard to know which one to pick. I was very impressed with the depth of information about how people behave in conflict and the reasons behind this; and also the range of different techniques, conflict models and approaches that can be used to ensure that the process has the best chance of success. The course was a great mixture of theory and putting things into practice. TCM’s mediation model is a really good structure, and I left the course feeling equipped and keen to mediate. I thoroughly enjoyed this course and found it very energising. I would 100% recommend it.
Dianne Bradbury, Nurse Manager at Center Parcs (Woburn Forest) – National Certificate in Workplace Mediation
"The course was inspiring, insightful and thought-provoking. Watching the course structure cleverly unravel the mediation process into a resolution. I also liked the clever tools to use to resolve conflict."
Natalie Kershaw, Exec Accommodation Manager at Center Parcs – National Certificate in Workplace Mediation
"Best course I have even been on! Extremely well structured and delivered – inspirational and motivational. Can’t wait to put the skills into practice!"
Jay Hookins, Deputy Leisure Manager at Center Parcs – National Certificate in Workplace Mediation
"Thought-provoking and informative course – many management skills learned that will be applied in my daily work. The practical assessment enabled me to process the different elements of holding a mediation conversation."
Amanda Morison, Deputy Spa Manager at Center Parcs – National Certificate in Workplace Mediation
"Excellent training providing not only mediation skills to use in the workplace but also valuable life skills."
Fiona O’Leary, HOD Housekeeping at Center Parcs – National Certificate in Workplace Mediation
"Best course I’ve been on in a long time – I loved all of it! The trainers were so enthusiastic and encouraging."
Michael Dennison, Duty Village Manager at Center Parcs – National Certificate in Workplace Mediation
"Very engaged trainers who are incredibly passionate about their roles, and sharing their knowledge and experience."
Lorraine Nixon, Head of Secretariat & Freedom To Speak Up Guardian at Princess Alexandra Hospital
"The Managing Conflict Masterclass run by the TCM Group is the best one I have attended in my entire NHS Career. The class gives you a completely different way of managing conflict in the workplace – which has been successful for me. David Liddle – fantastic and extremely informative and motivating. Thank you for the opportunity."
Simon Campbell-Gurry, Trade Union Lead at NATS – Practical Investigation Skills
"An enjoyable, interesting and well-taught course that covered a very wide scope. It allows me to ensure that investigators are compiling good, well structured reports. Hopefully this will help things to improve. Another informative and well-structured course delivered by TCM."
Susannah Marsden, Director of Student and Academic Services/Registrar at City, University of London – Practical Investigation Skills
"This course was delivered excellently, it not only gave me skills, but gave me confidence in managing what can be the most difficult part of working life. I enjoyed all elements of the course, especially the expertise and meeting others. The theory really helped the practical to work. I will use what I have learnt when asked to lead an investigation, to support others undertaking an investigation and to review investigations that I commission."
