"Incredibly useful to learn the different techniques which can be used at any time and not just in a formal mediation situation. Thank you!"

"The TCM Group delivers top quality training, in an engaging and fun way, to give you the tools and confidence to be a successful mediator."

"Wowsers!! I really underestimated the work involved in completing this but I am very glad I did it. The intensity has given me a really thorough understanding of both the practice and now theory and a really helpful familiarisation with the materials that I didn’t get from just doing the role plays. What a fantastic experience, this course is brilliant, I am so glad that I have done it not just for mediation but the techniques and tools I can call on for my coaching too. Thanks again, I look forward to what support and input you bring us in the future."

"The mediation course has provided me with the knowledge and tools to be able to address and help resolve conflict successfully. Initially the role play assessment was terrifying but it actually was a really good method of applying theory to practice. Feedback was given respectfully and this was a really helpful part of the learning process. The trainer was knowledgeable, approachable and above all, made the training fun."

"The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more than I thought possible all in the space of a week. One of the most helpful learning experiences I’ve had!"

"A brilliant course which really helps to understand how conflict arises and how to avoid it."

"The Confident Conversations course was both informative and practical, and the trainer was very engaging."

"Excellent training! I will recommend this course to everyone who wants to be successful in life."

"Hugely inspiring not only as training providers but a real leader in approaching conflict in our organisations today – truly focused on solutions. A real disruptor to the conventional way of approaching conflict in the workplace. The course was fun throughout, with structured content and a good balance of theory and practice!"

"The course was brilliant – a great journey through mediation and understanding the process. The models help to frame and are really clear on the purpose of the process. An excellent and insightful course. I understand the process and best practice fully. I would highly recommend!"