"An excellent course for anyone wanting to improve skills to deal with conflict at work. The trainer was one of the best tutors I’ve ever met – full of enthusiasm, support and stamina – which made the whole course experience very enlightening and has removed the fear of unknown from it. I particularly enjoyed the reframing and summarising skills and I have already begun to use some of the skills within the workplace!"

"This is such a fantastic informative course that gives you the knowledge and skills to mediate challenging conflicts. It also gives you skills to use within your day to day job to create a culture shift of open talking. I have already started to use my new skills and knowledge within my role as a matron with staff which is helping in small conflicts."

"A very enjoyable, informative course – I enjoyed every aspect. I now feel equipped to complete a robust, structured investigation. Thank you!"

"An excellent, enjoyable training course delivered by a highly skilled and warm trainer. The course content was thorough and great tools to enable us to mediate successfully in future. Would highly recommend!"

"I would highly recommend that you attend TCM’s National Certificate in Workplace Mediation. The trainers are very experienced, and you are well supported both during and after the course. I feel I have established an on-going relationship with TCM as my ‘go to’ place for advice and support with managing conflict in the workplace."

"TCM is a great organisation that provides really important service of mediation. I enjoyed the role play and the opportunity of sharing experience with other colleagues. The trainer had a wealth of knowledge, their style was quite unique and relaxed which helped to settle the nerves. There will be opportunities to be mediators at work as we are currently setting up a mediation scheme within our organisation."

"An excellent course – the preparation helped to ensure the course was very relevant to our needs, and the tutor was amazing at engaging us with the content – his knowledge and expertise was inspiring. I hope to use what I have learnt in both informal discussions and facilitated conversations."

"The course was informative, inspirational, and meaningful. I enjoyed the interactive examples to explain practical tools, the explanation of different frameworks and acronyms, and the useful models. I will apply some of the tools/skills when having conversations with managers and their apprentices to manage the early stages of conflict, to identify where there may be a need for mediation services and to generally help build trustworthy working relationships across my organisation. I would highly recommend."

"A brilliant course with lots of positive skills learnt. A course that will enable me to facilitate a mediation and know that I am doing the right thing."

"This course changed the way I think about myself and how I can use that to affect the way I behave and the behaviour of others. I enjoyed all of it – understanding human behaviours, tools/techniques to diffuse situations, reflection. I also really liked the trainer’s presentation style and information provided. Would definitely recommend!"