Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Deborah McCarthy, ER Manager at Deloitte – National Certificate in Workplace Mediation
"Highly recommend this course to anyone/organisation considering mediation!"
Anissa Nahal, Head of HR at Novartis – National Certificate in Workplace Mediation
"The course was excellent – both theory and practical aspects of the context. The skills and strategies learnt can be applied in general to problem solving and conflict resolution. However specially to structured mediation processes."
Jermaine Harley, Coach at Department for Business, Energy and Industrial Strategy – National Certificate in Workplace Mediation
"A great structure and process for getting two people to resolve their issues."
Becky Darvill, HRBP at Granger & Co. – National Certificate in Workplace Mediation
"An invaluable tool/course which anyone can use at any level in any business. Understanding the psychology behind dealing with people’s emotions and how this could be demonstrated during a mediation session was great. I will use the skills learnt through difficult conversations at work and meetings with senior management. I will also suggest mediation as an option to resolve conflict."
Harry Corry, HR Manager at Harry Corry – Coaching & Conflict Management
"This is a wonderful course and I would highly recommend it to everyone. I thought that everything the trainer covered was interesting and has a practical application in my role."
Trond Lokling, Psychologist at Norwegian Government Security and Service Organisation – National Certificate in Workplace Mediation
"A very good course that I can recommend to everybody dealing with humans and communication in the workplace."
Samantha McKay, HR Administrator at Harry Corry – Coaching & Conflict Management
"The course was fantastic; the trainer was very passionate and enthusiastic, and the learning is very applicable to my role."
Claire Neeson, HR Manager at Royal British Legion – National Certificate in Workplace Mediation
"I always enjoy training from TCM. Their team and content are both on topic and highly engaging!"
Jayne Bickerstaff, HR Advisor at Harry Corry – Coaching & Conflict Management
"I thoroughly enjoyed the training, it was very practical, and I can see it having a very positive impact for me in my role and overall for the business. I will use what I have learnt straight away and as much as possible when managers approach me for advice, problem-solving and by listening and coaching them to solve themselves."
Lucy Edgar, P&C Manager at TNA – Core Mediation Skills
"An interesting and informative course – all was relevant, and it was also good to hear from other HR professionals and get a wider perspective. Perfectly pitched with lots of take-aways I can apply immediately in the workplace. The learning will help with grievance, nipping things in the bud and promoting better working relationships."
