Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Sarah Phillips, Creative Producer at Historic Royal Palaces – Conflict Resolution Skills
"I really appreciated the dynamic delivery which cam across as both meaningful and thorough, yet still responsive to the needs of the delegates in the room. Particularly liked the opportunity to hear other viewpoints and perspectives across organisations. I also liked exploring different styles of conflict management and having the time to identify my skills and how I can use them. Very well prepared and the skills we learnt are useful for day to day life!"
Ihor Kruk, Executive Staff Officer at Alberta Teachers Association – Practical Investigation Skills
"This is the third TCM event I have attended – all were brilliant. Excellent logistics, excellent content and excellent presenter."
Fiona Townsend, HR Manager at Bytes Software Services – National Certificate in Workplace Mediation
"TCM provided a great opportunity share and learn with other likeminded people. The knowledge of their trainers is quite vast, and they are able to offer guidance and examples that really help you understand the process of mediation. I will be using the skills learned to not only mediate if absolutely necessary but to try and resolve issues before they reach that stage."
Delegate – National Certificate in Workplace Mediation
"There are so many skills from this course that can be used on a day to day basis when dealing with people. The trainer’s passion for the subject was great, he provided us with so many practical examples and anecdotes which definitely livened up a subject which otherwise could be dry. At work, I aim to offer this service to staff both within my immediate team and wider. I would also like to offer the service to our partnership organisations."
Deborah McCarthy, ER Manager at Deloitte – National Certificate in Workplace Mediation
"Highly recommend this course to anyone/organisation considering mediation!"
Anissa Nahal, Head of HR at Novartis – National Certificate in Workplace Mediation
"The course was excellent – both theory and practical aspects of the context. The skills and strategies learnt can be applied in general to problem solving and conflict resolution. However specially to structured mediation processes."
Jermaine Harley, Coach at Department for Business, Energy and Industrial Strategy – National Certificate in Workplace Mediation
"A great structure and process for getting two people to resolve their issues."
Becky Darvill, HRBP at Granger & Co. – National Certificate in Workplace Mediation
"An invaluable tool/course which anyone can use at any level in any business. Understanding the psychology behind dealing with people’s emotions and how this could be demonstrated during a mediation session was great. I will use the skills learnt through difficult conversations at work and meetings with senior management. I will also suggest mediation as an option to resolve conflict."
Harry Corry, HR Manager at Harry Corry – Coaching & Conflict Management
"This is a wonderful course and I would highly recommend it to everyone. I thought that everything the trainer covered was interesting and has a practical application in my role."
Trond Lokling, Psychologist at Norwegian Government Security and Service Organisation – National Certificate in Workplace Mediation
"A very good course that I can recommend to everybody dealing with humans and communication in the workplace."
