"Hugely inspiring not only as training providers but a real leader in approaching conflict in our organisations today – truly focused on solutions. A real disruptor to the conventional way of approaching conflict in the workplace. The course was fun throughout, with structured content and a good balance of theory and practice!"

"The course was brilliant – a great journey through mediation and understanding the process. The models help to frame and are really clear on the purpose of the process. An excellent and insightful course. I understand the process and best practice fully. I would highly recommend!"

"A thoroughly engaging course – extremely challenging, but a rewarding experience and best enjoyed by throwing yourself into the role plays to get the best out of it. Excellently delivered and facilitated with the sole purpose of learning and developing in a safe environment."

"TCM provided a brilliant framework with which to conduct successful mediation. I particularly liked that there was plenty of opportunity to practice and great encouragement from the tutors. The tuition from TCM’s mediators was excellent and I feel well-prepared for using the skills and knowledge learned to help resolve workplace conflict within my organisation."

"The National Certificate in Workplace Mediation course was enjoyable and empowering. I particularly liked the practical sessions and feedback – this was constructive as able to then apply it. It was a fun and enjoyable learning experience helped by experienced trainers that imparted their knowledge in a way that helped me understand the mediation process and highlight my strengths and weaknesses."

"This course is intense but enlightening. You don’t need to look elsewhere for a training provider. The facilitator has inspired me to learn more and value my own development. Great content, venue & overall experience!"

"The TCM mediation training has given me total confidence in conducting mediation with a well-structured process. The training was well paced and comprehensive and the flow of the course was great – covering each step of the process. The supporting documentation is excellent too! Hopefully I will be asked to carry out mediation to be able to utilise the skills that I have learnt, as well as utilising the knowledge in my current working environment and engagements."

"The delivery of the course was excellent. Having instructors who actively mediate also was ideal to be able to draw upon actual real-life experiences. Being given the structure and lots of opportunity with role-play was great."

"The course has been very powerful and impactful. Forget everything you know and be prepared to be transformed with a new way of speaking, listening and feeling empowered. I like the fact that the role play and theory complimented each other and the key learning of listening, rephrasing and summarising has also been important."

"A truly engaging and interesting course! I am amazed that I feel so confident in the subject that only two days ago I knew nothing about at all! I liked the pace – it never felt like we were spending too long or not enough time on any one subject. Also, the balance between theory and practical was perfect. Can’t wait to put it into practice. Thank you! ????"