Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Sam Westwood, Senior People Partnership Manager at The White Company – Practical Mediation Skills
"Fantastically practical mediation skills course – I would fully recommend to anyone interested in the subject."
Olga Osokina, OD Manager at East London NHS Foundation Trust – National Certificate in Workplace Mediation
"This was a very enjoyable course – fun, engaging, positive, practical. I particularly liked the trainers approach, practising and the group work. I would certainly recommend it to others. The trainers were absolutely fantastic; knowledgeable, experienced, engaging, and happy! Thank you!!!"
Hannah Wright, Change Manager (Finance) at RWE Generation – National Certificate in Workplace Mediation
"This was a fantastic course – a great mix of learning and teaching and use of examples and role plays to instil topics and allow reflection. I also liked the levels of participation and teaching – lots of opportunities to practice skills. The facilitator created a safe and warm learning environment and was very encouraging."
Paul Potts, Learning & Development Manager at The White Company – Practical Mediation Skills
"One of the most in-depth and engaging learning experiences I have had this year. The theory was useful and provides a solid structure. The practice was vital and very effective. A very insightful and thought-provoking course!"
Louise Mullany, University of Nottingham – Mediation Participant
"The mediator was wonderful – I would strongly recommend TCM to anyone who is experiencing workplace conflict. Thanks to HR for funding this process – it was remarkably helpful."
Kathy Conklin, University of Nottingham – Mediation Participant
"The mediator was awesome and fixed a relationship that I thought was beyond repair!"
Chris Holmes, IFCE Area Manager at British Airways – National Certificate in Workplace Mediation
"The whole course was brilliant, but I particularly enjoyed the theories behind conflict and the mediation models to use in the meetings. The trainer had an excellent wealth of knowledge and experience and was able to bring the subject matter to life further by appropriate use of his own personal mediation experience. Excellent pace with a great deal of energy in delivery and kept the group engaged without exception. I will use what I have learnt by being a part of the mediation team, having the opportunity to practice and embed my learning. I will also use the skills in my day to day role as a people manager when conflict arises. An excellent course, very insightful and I have walked away with a skill for life! Thank you."
Gillian Carroll, Customer Manager at Aviva – National Certificate in Workplace Mediation
"I was unsure of how the course would run and was so impressed with the care, detail and information provided to ensure my learning was there by the end of the course. There was the right level of role play and interaction between the trainer and learners. I liked the personal experiences shared in real mediation sessions and that the tools and techniques can be used in everyday situations. A fantastic and inspirational course!"
Ann-Marie Paddison, Adoption Team Manager at Action for Children – Confident Conversations
"A brilliant day full of energy, examples and opportunities to learn and reflect. The trainer was inspirational, humorous and knowledgeable which was an inspiration itself! Overall, enjoyed the day and found all the content useful."
Sarah Bruce, Capability Leader at Aviva – National Certificate in Workplace Mediation
"I have never before been on a course that has changed the way I think in such a positive way! This will have so many benefits to my home and work life. The course was very engaging and the trainers experience in the subject really helped me to embed the learning."
