Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Rebekah Field, Colleague Relation Partner at Tesco – National Certificate in Workplace Mediation
"A life-enhancing and insightful course with a great mix of theory and practical learning – really great tools/examples/thoughts. The trainers are highly skilled in their field, passionate about the topic, supportive of your learning and encouragement never ends – high five!
Katie Aram, L&D Administrator at Foreign & Commonwealth Office – National Certificate in Workplace Mediation
"A brilliant course. I learnt so much about conflict and how to get two individuals to resolve their differences. The two trainers were very experienced and brought this to the sessions. As much as I dislike roleplays and treat them with trepidation, I’m really glad that they were included."
Liz Arnold, Performance Improvement Specialist at NATS – Art of Dialogue
"TCM training is invaluable for ensuring that people/teams/companies are aware of the importance of dialogue and effective communication as a preventer and a resolution to unhealthy conflict. I really liked the links to neuroscience etc. and particularly the use of reframing. Overall, a thought-provoking, calming and inspiring course."
Soraya Robertson, Head of Service Improvement & Business Change at NATS – Art of Dialogue
"A great couple of days led by David with brilliant dialogue and some real gems of learning. The skills are relevant for any relationship and multiple contexts, not just mediation. I will use what I have learnt by focusing on identification of needs; greater empathy and comfort with exploring feelings in the workplace and the use of summary and reframing on an everyday basis."
Andy Mooney, Business Support Manager at NATS- Art of Dialogue
"I found the two days really interesting and believe that this has huge potential to make a positive difference. I particularly liked the fact that the slides were supportive of the delivery but not constrained by them."
Dave Harvey, GM Operations Planning & Integration at NATS – Art of Dialogue
"An insightful and impactful course that will deliver genuine value in a number of different ways for our business. I will apply this learning every day – these are core skills, insights and values that I can employ in my day job. I can also use the practical tools and techniques to help with specific conflict resolution scenarios and business change needs."
Jeanette Davies, Signaller at Network Rail – National Certificate in Workplace Mediation
"The TCM Group delivers on its promise!"
Angharad Rayner, EHSS+Q Manager at Magnox – Practical Investigation Skills
"Bola was an amazing trainer, he inspired the entire group and had a training style that I have never experienced before. He was passionate about the topic and delivered the contents in a manner that made it easy to learn and understand. I particularly liked learning about brain chemistry, emotional intelligence and understanding the mind and how powerful it can be. I will be able to use what I have learnt not only at work but at home and in everyday life."
Sian Downey, Senior HR Business Partner at Magnox – Practical Investigation Skills
"This course was delivered to a very high standard. The way the tutor explained things in simple terms was great and his overall style was so engaging – it opened my mind so much, the learning was relevant and can be applied in all aspects of work/home life. The knowledge of the tutor was just excellent and the style of delivery was so energetic – truly inspirational."
Benita Richards, Leader Advice Partner at Aviva – Routes to Resolution
"Excellent course, fabulous style, paced very well and tailored to our needs."
