Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Gareth Cribb, Engineering Manager at RWE Generation – National Certificate in Workplace Mediation
"The TCM mediation training has given me total confidence in conducting mediation with a well-structured process. The training was well paced and comprehensive and the flow of the course was great – covering each step of the process. The supporting documentation is excellent too! Hopefully I will be asked to carry out mediation to be able to utilise the skills that I have learnt, as well as utilising the knowledge in my current working environment and engagements."
Ben Griffiths, Maintenance Coordinator at RWE Generation – National Certificate in Workplace Mediation
"The delivery of the course was excellent. Having instructors who actively mediate also was ideal to be able to draw upon actual real-life experiences. Being given the structure and lots of opportunity with role-play was great."
Ade Dosunmu, Freedom to Speak Up Guardian at East London NHS Foundation Trust – National Certificate in Workplace Mediation
"The course has been very powerful and impactful. Forget everything you know and be prepared to be transformed with a new way of speaking, listening and feeling empowered. I like the fact that the role play and theory complimented each other and the key learning of listening, rephrasing and summarising has also been important."
Danni Sablone, Regional Trainer (L&D) at The White Company – Practical Mediation Skills
"A truly engaging and interesting course! I am amazed that I feel so confident in the subject that only two days ago I knew nothing about at all! I liked the pace – it never felt like we were spending too long or not enough time on any one subject. Also, the balance between theory and practical was perfect. Can’t wait to put it into practice. Thank you! ????"
Sam Westwood, Senior People Partnership Manager at The White Company – Practical Mediation Skills
"Fantastically practical mediation skills course – I would fully recommend to anyone interested in the subject."
Olga Osokina, OD Manager at East London NHS Foundation Trust – National Certificate in Workplace Mediation
"This was a very enjoyable course – fun, engaging, positive, practical. I particularly liked the trainers approach, practising and the group work. I would certainly recommend it to others. The trainers were absolutely fantastic; knowledgeable, experienced, engaging, and happy! Thank you!!!"
Hannah Wright, Change Manager (Finance) at RWE Generation – National Certificate in Workplace Mediation
"This was a fantastic course – a great mix of learning and teaching and use of examples and role plays to instil topics and allow reflection. I also liked the levels of participation and teaching – lots of opportunities to practice skills. The facilitator created a safe and warm learning environment and was very encouraging."
Paul Potts, Learning & Development Manager at The White Company – Practical Mediation Skills
"One of the most in-depth and engaging learning experiences I have had this year. The theory was useful and provides a solid structure. The practice was vital and very effective. A very insightful and thought-provoking course!"
Louise Mullany, University of Nottingham – Mediation Participant
"The mediator was wonderful – I would strongly recommend TCM to anyone who is experiencing workplace conflict. Thanks to HR for funding this process – it was remarkably helpful."
Kathy Conklin, University of Nottingham – Mediation Participant
"The mediator was awesome and fixed a relationship that I thought was beyond repair!"
