"An excellent mediation course that is focused on mending relationships which are in trouble – skills taught could also be useful to managers managing teams where relationships are difficult. I will apply what I have learnt at work in resolving conflict/disputes between employers and employees in external mediations though I am not sure if this is sufficient for commercial mediations."

"This is an absolutely inspirational course, one of the best I’ve ever attended! The trainers are hugely knowledgeable and so supportive of our learning. I would definitely recommend."

"The training was inspiring and informative. We had an excellent facilitator who had great knowledge of the subject being taught. I found the relevance and application of exercises, role play and case studies extremely valuable and beneficial. I will apply what I have learnt by practicing as much as I possibly can. Overall, the course was just right!"

"The training fully met my objectives. Fantastic teaching/facilitation from the trainer that certainly raised my skill level. Very supportive environment to try out a brand-new experience. It was the best course I’ve been on for a very long time. I particularly enjoyed the pace and the layout which consisted of theory and then practice and especially loved the group! I’m hoping to join our small team of mediators within my organisation in the very near future to put my skills into practice."

"The course was well structured and broken down in great detail. There were lots of examples, lots of written support materials and many opportunities to practice, check and understand. My work will include mediation work going forward in order to reduce the high number of grievances we have. Such a powerful tool, when trained in such an informal but detailed environment. Excited but ready for the new challenge!"

"The hands on practical training sessions were very good! The trainer used many tools in which to pass on their knowledge, which I found very useful and helpful. The role plays were good – I felt we were able to put our skills into practice and share learning experiences. I will apply this learning by seeking and getting involved in mediation cases.

"Even if you never got to become involved as a mediator, the reflective learning and challenging nature of this course is a great opportunity for personal development and self-evaluation. However, it is also a firm basis on which to develop your mediation skills too! I particularly liked the interweaving of formal learning (frameworks) with active learning. I will expect to be involved in mediation work and use background ideas to inform teaching."

"The Practical Investigation Skills course was very informative and engaging. I particularly liked learning how to conduct an investigation in a thorough and fair manner. As well as summarising and moving on when an interviewee wonders off. Bola is a very good facilitator with great presentation skills. He delivered the course with confidence and had very good rapport with the delegates. TCM is lucky to have him on board! I will apply what I have learnt at my place of work within any voluntary role and within day to day life."

"The training was very informative, enlightening and interesting. I liked the examples of how to use key skills to effectively conduct investigations. I will use what I have learnt by actually conducting an investigation or by advising effectively when an investigating officer has been appointed. The course was just right and I would recommend."

"Great opportunity to learn the art and principles of mediation with a progressive and modern resolution organisation. I particularly liked the trainers as they were encouraging and positively challenging. The group was also great! We supported and encouraged each other and created a safe environment to practice. The balance of theory and practice was just right and the hand-outs and manuals were detailed and visual which helped a lot. I would definitely recommend."