"I didn’t really know what to expect at the beginning of the course so I particularly liked how the trainer broke everything down into chunks, explained things again if we weren’t sure and summarised the day with us at the end. The skills that I have picked up will come in useful in my HR role as I deal with people every day, particularly active listening and reframing. I wouldn’t change anything – it was a perfect mix of theory and practical for me. Overall, a great course that I looked forward to coming to. Very engaging from beginning to end – I have learnt a lot more about people in general than I thought I would. Everything taught to us had a purpose and was used in the assessment. I look forward to putting this knowledge into practice. Thank you!"

"The course was fun, uplifting and supportive. The style of learning is really very positive and I feel gets excellent results. I know I have a lot to learn but I feel well prepared to continue my learning. I hope to start mediation as quickly as possible working as a co-mediator. This training was simply the most productive and informative I have ever experienced. I feel real value was added and the trainers were simply excellent."

"Fantastic trainer! Gave a fresh perspective on conflict and its root cause. I would highly recommend TCM to any organisation experiencing the challenges which arise from workplace conflict. The training materials are really interesting and well written, the delivery is engaging and the learning outcomes are excellent."

"This course was an excellent learning experience due to the course material, the way the course was set out and due to the enthusiasm and knowledge of the trainers. I will apply what I have learnt throughout my role as a HR Adviser and will use the mediation techniques on a daily basis. I will also be part of the pool of mediators for the council. Being assessed as a mediator brought all the learning together. It was powerful to see this and surprising to see how much I had learnt."

"This is honestly the best course I have attended in a long while – it was brilliant! The active learning style had plenty of opportunity to participate in a ‘live’ environment and there was a huge sense of achievement. I will apply what I have learnt every day in the workplace as I have lots of opportunities to do so! It was fast-paced and packed with information and a variety of practical tasks to keep you engaged. Well done TCM, very refreshing! I would 100% recommend.

"This course was very comprehensive in providing a toolkit for me to take forward into my role as mediator. The techniques demonstrated and assessed gave a safe environment to enhance new skills gained. The balance between theory and practice enabled me to learn and participate and test my synthesis of information. I have mediation sessions booked and I will now have an increased confidence in delivery and more able to engage with the parties."

"Bola is an excellent tutor. He loves his job and is always excited to share his knowledge. This made the course more interesting as I wanted to learn all aspects from him."

"Great course, great environment and great facilitation – I learned a lot! I enjoyed everything, we had a good group and lots of food for thought. Mediation is definitely something I will attempt to introduce within my organisation. I can’t think of anything I didn’t like about the course. I will do my best to introduce mediation as an initiative at work but also consider how I might use this to develop my own business."

"A small organisation that punches above its weight."

"The course draws on a wide range of examples – psychologically, the role plays encouraged engagement physically and intellectually. Quite a lot of repetition which really helped understanding. From now on, I will be more conscious of "conversations" and will also use the process in conflict at work. Mediation is a skill for life – always learning!"