"I have always felt nervous about mediating in case I made the situation worse. I now feel confident to be able to facilitate a conversation in the best interests of both parties. I liked that the course was flexible to real life situations and also as it was a small group, it was quite individual to everybody’s needs. I will apply what I have learnt to do low level mediation/facilitated conversations on site."

"A very practical course which provides you with a good understanding of how mediation should be carried out. I particularly liked the fact that we got the opportunity to ask questions and discuss our own experiences, as well as getting to learn the amazing mediation skills. I hope to be able to use all the skills I have learnt to undertake mediation within my HR role."

"A superb course that will be invaluable and very helpful moving forward. Very thought provoking and effective training."

"A brilliant course delivered by our coach for the week Jerome; who’s passion for mediation was evident from day one to day five. The tutor’s style was fantastic in delivering an intense subject in a way that broke down any barriers to fill understanding of the subject. An inspirational course delivered by an inspirational coach."

"A life-enhancing and insightful course with a great mix of theory and practical learning – really great tools/examples/thoughts. The trainers are highly skilled in their field, passionate about the topic, supportive of your learning and encouragement never ends – high five!

"A brilliant course. I learnt so much about conflict and how to get two individuals to resolve their differences. The two trainers were very experienced and brought this to the sessions. As much as I dislike roleplays and treat them with trepidation, I’m really glad that they were included."

"TCM training is invaluable for ensuring that people/teams/companies are aware of the importance of dialogue and effective communication as a preventer and a resolution to unhealthy conflict. I really liked the links to neuroscience etc. and particularly the use of reframing. Overall, a thought-provoking, calming and inspiring course."

"A great couple of days led by David with brilliant dialogue and some real gems of learning. The skills are relevant for any relationship and multiple contexts, not just mediation. I will use what I have learnt by focusing on identification of needs; greater empathy and comfort with exploring feelings in the workplace and the use of summary and reframing on an everyday basis."

"I found the two days really interesting and believe that this has huge potential to make a positive difference. I particularly liked the fact that the slides were supportive of the delivery but not constrained by them."

"An insightful and impactful course that will deliver genuine value in a number of different ways for our business. I will apply this learning every day – these are core skills, insights and values that I can employ in my day job. I can also use the practical tools and techniques to help with specific conflict resolution scenarios and business change needs."