"TCM are hugely approachable and professional. Their mediation and training services are good value and effective. The team are very enthusiastic and inspiring. I particularly enjoyed the teaching style and the practical experience. We also had a very good group. I will apply my learning by mediating at work but also using the skills with line managers and other members of staff. I highly recommend the course and TCM as an in-house provider for all types of organisations."

"The training was enjoyable, engaging and interesting. My expectation was to learn more about tools and strategies for conflict resolution – this expectation was met in full! A lot of attention was paid to real life examples of conflict situations we had all experienced! Solutions were discussed. I felt I started with a basic knowledge of conflict management from my own real life experiences. This course gave me a more structured approach to build on. I intend to follow up on recommended reading and use knowledge gained over the last two days in the future."

"The course was fun but very challenging. I’m not too keen on role plays but I understand why it is essential on this course so they were well conceived. The size of the group was good as it meant it was very focused. There is plenty of opportunity and requests for mediation at work so I can use what I have learnt to help solve these issues. I will also discuss with other mediators to figure out how we should operate as a team/community. Overall, it was an excellent course. Thanks!"

"The course was outstanding! It gave me so many light bulb moments that I really wished I had done the course sooner. The material is so relevant on so many levels. The pace and delivery was spot on and the continued assessment throughout the course tested and consolidated my learning – thank you! I can honestly say that I don’t think have been to a better training provider. Our trainer was truly engaging and knowledgeable. I never thought I could find role plays fun! Our entire group ended the week on such a high we were all sorry when it came to an end. Very good use of my time and a week well spent."

"The facilitator was very engaging and knowledgeable. She made the roleplays seem easier even though they were quite challenging at times, however, they were very useful. I will review when my learning can be applied and talk to the managers in my organisation. Although I went in with no knowledge of mediation, I came out raring to go and with a range of skills to utilise. 5/5!"

"Very interesting and enjoyable course, I particularly liked that the facilitator made it fun and was very enthusiastic and passionate about the subject. I found that I gained a lot from the course and think I got what I expected from it, and more. There was lots of opportunities for questions and open discussion. I will use what I have learnt by facilitating meetings in my workplace with the other members in my team. I would highly recommend this course!"

"Exceeded my expectations and I was looking forward to every day. The mix of skills and experience in the group was good. I loved the fact that we had fun while we were learning. A great course and one which provides an excellent set of skills to have in your toolkit. You will use what you have learned again and again in both professional and personal situations."

"The training was interactive, interesting and most of all valuable. I particularly liked working in pairs to practice and the general discussion regarding the types of questions to ask to get the right answers. Many of the skills I have learnt can be used in everyday work, not just saved for a specific facilitated conversation or conflict. An excellent, enthusiastic and knowledgeable trainer. Interesting course and good discussion on experiences and challenges. A great overview providing a sound skill set to hold effective facilitated conversations."

"The training was challenging but enlightening. I gained valuable skills to use during working and everyday life. I particularly liked the roleplay, teaching methods and the theory practice. The course exceeded my expectations and I came away feeling more confident in my ability to manage challenging situations."

"The Conflict Resolution Skills course taught me how to identify the emotions involved in conflict resolution, identify different conflict resolution styles, how to see things from other people’s point of view and how to become a better listener. It has helped me to know how to approach conflicts better. I’m better equipped and feel confident that I can resolve conflicts using the skills I have learnt. I really enjoyed the activities and the trainers had a great teaching style."