"The training was very informative, enlightening and interesting. I liked the examples of how to use key skills to effectively conduct investigations. I will use what I have learnt by actually conducting an investigation or by advising effectively when an investigating officer has been appointed. The course was just right and I would recommend."

"Great opportunity to learn the art and principles of mediation with a progressive and modern resolution organisation. I particularly liked the trainers as they were encouraging and positively challenging. The group was also great! We supported and encouraged each other and created a safe environment to practice. The balance of theory and practice was just right and the hand-outs and manuals were detailed and visual which helped a lot. I would definitely recommend."

"TCM is a great company. The trainers are very knowledgeable and they work hard to ensure that all participants are competent enough to mediate by the end of the course. The course was insightful and informative. I felt that the pace was quite good and I particularly liked having the opportunity to undertake scenarios was very useful and helpful in understanding the process. I will apply my learning both in my personal and professional life – I am already aware of a case I need to mediate. Overall an intense but enjoyable course!"

"The course was very informative and interactive. I was unclear of what to expect at first but the delivery, resources, tools and knowledge were excellent! I particularly liked learning the theory and then putting what we learnt into practice. I also liked the fact that we were stopping and learning as we went on. I learnt lots of new and transferable skills such as reframing which I can make good use of. I will try and use what I have learnt in many every day management situations. Overall, excellent trainer, excellent materials and a great use of skills!"

"Exceeded my expectations. The knowledge of both facilitators is phenomenal and with their personal examples it made a very powerful and impactive learning environment. I particularly liked the energy of both trainers. They are very passionate about what they do and this is evident in the way they present the course. I will be ensuring that my employer puts my skills to use as soon as possible. I will continue to learn and refresh the skills learnt to build on them and I intend to maintain contain with the trainers to support me moving forward. A totally inspiring and informative course which equips you with the knowledge and skills to be a successful mediator. I enjoyed the whole experience and I would do it all over again. I would 100% recommend this course!"

"A lot of powerful, useful tools to not only use personally, but also in the working environment. I liked that it was practical to embed the theory learned and provided practical skills to handle conflict situations better and more effectively. Very informative, empowering course sharing a lot of very practical information and used examples that can be related to in the organisation."

"The National Certificate in Workplace Mediation was challenging but fun! There was lots to learn and great practical examples. Passionate and motivating facilitators, a really enjoyable course and a very valuable skill learnt. I will apply my learning in my role with dispute resolution."

"The Practical Mediation Skills course was very illuminative, interactive and informative. The training fully met my objectives, I particularly liked the opportunity to practice skills, breaking down of skill components, pulling apart the process to understand when, what, how, etc. I will apply this learning by undertaking mediation and sharing skills with others. Overall, it was an extremely enjoyable and informative course. Thank you."

"The course was great. It was well-paced and I feel that I have gained a lot of information over the two days. The training raised my skill level and I now believe I can apply this learning in every employee/employer meeting even if it is not about conflict. An insightful and enjoyable course overall."

"The course leader was great. He really engaged in overall discussion and helped us to consolidate the learning and put it into practice. A great motivator during the sessions where role-play was used. I really liked the practical elements of the course. It gave us a real insight into the challenges."