"A very useful course with a well-judged balance between practical exercises and theory. I enjoyed it very much. Well prepared theory, good role play and useful experience from the trainers. I hope to offer my services as an internal mediator at the British Medical Association – preferably externally to doctors."

"TCM provide great training on the complex area of conflict resolution, giving you the skills and confidence to resolve workplace issues. I thought the facilitators were great – great energy and loads of experience to learn from. I liked all of the tools we discussed – great tools to use e.g. NVC, case studies, how to structure and different stages of the processes. I feel I now need to put this into practice to rate my skills and knowledge a 10/10."

"A truly fantastic course, delivered by an exceptional trainer. I’m coming away from the course feeling confident and inspired to put my new skills, tools and techniques into practice. I am normally fairly critical of courses but this has been by far the best and most rewarding course I have been on."

"The course improved my confidence levels and knowledge in practical mediation skills to use in the workplace to effectively tackle conflict situations and be capable of building internal management. It was fun, energetic and interactive and I will apply what I have learnt in my role as HR Business Partner."

"The training was very relaxed, informative and fun – the facilitator made us all feel very welcome. I particularly liked sharing experiences even though I already have significant experience in doing investigations. I will apply my learning by using it to develop my approach when taking part in investigations. Overall, a great course for delegates of all experiences and backgrounds."

"The best training course I have ever completed. It was inspiring, stimulating and overall fantastic. This is a fantastic course that will equip you not only with the skills but the confidence to take forward your mediation skills or role."

"The National Certificate in Workplace Mediation training was life-changing! It was well structured, interesting and overly enjoyable. The course was everything I wanted it to be and more. The trainers were very charismatic and clearly very experienced. Even though I have already learned the skill previously, this course enabled me to refocus and improve further. I will apply what I have learnt at work with the Metropolitan Police Service and with other staff, but also in my personal life with my relationship and children. This course benefited me on so many levels, I am a better communicator as a result. I would definitely recommend!"

"The training was dynamic, professional and insightful. I wanted to improve my understanding and learn some practical skills and this is exactly what I did. I particularly liked the INCA exercise, the mixed summary tools and the emphasis on allowing people to be human and express their emotions & the recognition that this takes time. I will apply what I have learnt whilst dealing with minimal conflicts – I will coach managers and use elements in my day to day work and also discuss its use with wider HR community. Overall, an insightful and practical course which provides skills for both professional and personal life."

"Fantastic training that engaged very well with my day to day experience of leadership and provided excellent insights into how to improve the performance and well-being of my team. The course reinforced my practice and also provided excellent suggestions to help consolidate and build confidence. I particularly liked the different scenarios to work with. I also enjoyed the space for discussion and sharing experience – really good tips and advice shared."

"Enjoyed every aspect of the course, met all my expectations. I particularly liked the framework, tools, techniques and the handbook. I had no experience of mediation, I now have a fantastic concept of what it is as well as its benefits. I enjoyed the session, they were engaging and the group worked really well for the 5 days. TCM staff were also wonderful."