"The training was challenging but enlightening. I gained valuable skills to use during working and everyday life. I particularly liked the roleplay, teaching methods and the theory practice. The course exceeded my expectations and I came away feeling more confident in my ability to manage challenging situations."

"The Conflict Resolution Skills course taught me how to identify the emotions involved in conflict resolution, identify different conflict resolution styles, how to see things from other people’s point of view and how to become a better listener. It has helped me to know how to approach conflicts better. I’m better equipped and feel confident that I can resolve conflicts using the skills I have learnt. I really enjoyed the activities and the trainers had a great teaching style."

"A very useful course with a well-judged balance between practical exercises and theory. I enjoyed it very much. Well prepared theory, good role play and useful experience from the trainers. I hope to offer my services as an internal mediator at the British Medical Association – preferably externally to doctors."

"TCM provide great training on the complex area of conflict resolution, giving you the skills and confidence to resolve workplace issues. I thought the facilitators were great – great energy and loads of experience to learn from. I liked all of the tools we discussed – great tools to use e.g. NVC, case studies, how to structure and different stages of the processes. I feel I now need to put this into practice to rate my skills and knowledge a 10/10."

"A truly fantastic course, delivered by an exceptional trainer. I’m coming away from the course feeling confident and inspired to put my new skills, tools and techniques into practice. I am normally fairly critical of courses but this has been by far the best and most rewarding course I have been on."

"The course improved my confidence levels and knowledge in practical mediation skills to use in the workplace to effectively tackle conflict situations and be capable of building internal management. It was fun, energetic and interactive and I will apply what I have learnt in my role as HR Business Partner."

"The training was very relaxed, informative and fun – the facilitator made us all feel very welcome. I particularly liked sharing experiences even though I already have significant experience in doing investigations. I will apply my learning by using it to develop my approach when taking part in investigations. Overall, a great course for delegates of all experiences and backgrounds."

"The best training course I have ever completed. It was inspiring, stimulating and overall fantastic. This is a fantastic course that will equip you not only with the skills but the confidence to take forward your mediation skills or role."

"The National Certificate in Workplace Mediation training was life-changing! It was well structured, interesting and overly enjoyable. The course was everything I wanted it to be and more. The trainers were very charismatic and clearly very experienced. Even though I have already learned the skill previously, this course enabled me to refocus and improve further. I will apply what I have learnt at work with the Metropolitan Police Service and with other staff, but also in my personal life with my relationship and children. This course benefited me on so many levels, I am a better communicator as a result. I would definitely recommend!"

"The training was dynamic, professional and insightful. I wanted to improve my understanding and learn some practical skills and this is exactly what I did. I particularly liked the INCA exercise, the mixed summary tools and the emphasis on allowing people to be human and express their emotions & the recognition that this takes time. I will apply what I have learnt whilst dealing with minimal conflicts – I will coach managers and use elements in my day to day work and also discuss its use with wider HR community. Overall, an insightful and practical course which provides skills for both professional and personal life."