Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Ruth Blakeley, Head of School at University of Kent – Handling Difficult Conversations
"Fantastic training that engaged very well with my day to day experience of leadership and provided excellent insights into how to improve the performance and well-being of my team. The course reinforced my practice and also provided excellent suggestions to help consolidate and build confidence. I particularly liked the different scenarios to work with. I also enjoyed the space for discussion and sharing experience – really good tips and advice shared."
Harjit Bansal, Equality & Diversity Manager at North East London NHS Foundation Trust – National Certificate in Workplace Mediation
"Enjoyed every aspect of the course, met all my expectations. I particularly liked the framework, tools, techniques and the handbook. I had no experience of mediation, I now have a fantastic concept of what it is as well as its benefits. I enjoyed the session, they were engaging and the group worked really well for the 5 days. TCM staff were also wonderful."
Louise Hunter, ITU – National Certificate in Workplace Mediation
"A huge learning experience! As a new mediator with no experience, this course has set me up with many tools to succeed in this role. I enjoyed the role plays and the constructive feedback."
Julia Harris, Team Manager at Lambeth Council – Managing Difficult Conversations
"The training was enjoyable and provided me with a new skill set, as well as new tools for managing conversations. I particularly liked the fact that there was plenty of practice and lots of discussion rather than following a workbook. This provided me with new ways of both thinking about and actually having better managed conversations. I will apply this learning everyday as we try to meet changes forced upon us as often staff find this difficult and challenging. Dynamic presentation of a complex area."
Ruth Savage, Interim Services Manager at Royal Surrey County Hospital – Confident Conversations
"Very interesting course. I feel better prepared for handling those difficult conversations and a lot more confident. Hearing other view points and gaining knowledge and insight from more experienced staff as well as the trainer was particularly good. I will find this training useful on a day to day basis as I carry out interviews and complaints within our department. A one day course which makes me feel way more confident about handling every day situations."
Ceara Bradish, HR Officer at Arcadia Group – Practical Mediation Skills
"I strongly agree that the training met my objectives. The course has been really helpful in how to plan/hold a mediation session confidently. My role is more facilitating difficult conversations which happen on the spot, however, I have definitely learnt skills on how to do this. The trainer was great – he listened to our examples, coached us through how to handle them and was very energetic for the two full days. I would recommend!"
Satnam Seyan, Assistant Director at Home Office – National Certificate in Workplace Mediation
"Enriched, excellent, energised! The course was very well structured and resourceful. The processes have been very well thought out – leaning towards resolution role play was awesome! My skills and knowledge of this topic have increased majorly. I will look to mediate as well as look to implement mediation into my workplace. I will also look for opportunities to role play. TCM are very professional and passionate in delivering mediation and this showed at every stage of the course. Honestly, i thoroughly enjoyed the course. Thank you!"
Demi Smoloktou, Head of Ethical at G’s Fresh – Practical Investigation Skills
"A comprehensive course that equipped me with new skills and taught me how to organise and conduct an investigation. The training fully met my objectives, the methods, skills, practical advice.. all spot on! Overall, an excellent course with a overly skilled trainer. incredibly useful and practical material. The facilitator delivered the training in a very resourceful and professional manner, demonstrating his expertise and knowledge."
Collette Ryan, Founder of Vista Link – Refresh, Recap & Reassure
"Great facilitation. I really like small groups – this is my second experience with TCM, both times TCM managed group size really well. There is a degree of flexibility the facilitator moves along with the pace of the audience judging the group well. TCM use experienced and very personable trainers – they really believe in the product and the mediator process."
Sonal Akhaury, HR Business Partner at HSBC – National Certificate in Workplace Mediation
"The training was enlightening, interactive and informative. It was the first of its kind in skill theory and to conduce it into a 5-day workshop with high input is not easy. Bola and Owen did a great job. I can’t think of anything I did not like about the course. My knowledge was academic but to see it come to life and play out a live scenario and role-play really made an impact. I would be happy to recommend TCM. They are absolutely brilliant. They get their client’s needs and they deliver. I am very glad we partnered with them for this project."
