Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Andrew Gent, Case Team Leader at Pensions Regulator – Practical Investigation Skills
"The training was very relaxed, informative and fun – the facilitator made us all feel very welcome. I particularly liked sharing experiences even though I already have significant experience in doing investigations. I will apply my learning by using it to develop my approach when taking part in investigations. Overall, a great course for delegates of all experiences and backgrounds."
Susannah Marsden, City University of London – National Certificate in Workplace Mediation
"The best training course I have ever completed. It was inspiring, stimulating and overall fantastic. This is a fantastic course that will equip you not only with the skills but the confidence to take forward your mediation skills or role."
James Carrington, Metropolitan Police Service – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation training was life-changing! It was well structured, interesting and overly enjoyable. The course was everything I wanted it to be and more. The trainers were very charismatic and clearly very experienced. Even though I have already learned the skill previously, this course enabled me to refocus and improve further. I will apply what I have learnt at work with the Metropolitan Police Service and with other staff, but also in my personal life with my relationship and children. This course benefited me on so many levels, I am a better communicator as a result. I would definitely recommend!"
Vivien Reynolds, HR Business Partner at EDF Energy – Facilitated Conversations
"The training was dynamic, professional and insightful. I wanted to improve my understanding and learn some practical skills and this is exactly what I did. I particularly liked the INCA exercise, the mixed summary tools and the emphasis on allowing people to be human and express their emotions & the recognition that this takes time. I will apply what I have learnt whilst dealing with minimal conflicts – I will coach managers and use elements in my day to day work and also discuss its use with wider HR community. Overall, an insightful and practical course which provides skills for both professional and personal life."
Ruth Blakeley, Head of School at University of Kent – Handling Difficult Conversations
"Fantastic training that engaged very well with my day to day experience of leadership and provided excellent insights into how to improve the performance and well-being of my team. The course reinforced my practice and also provided excellent suggestions to help consolidate and build confidence. I particularly liked the different scenarios to work with. I also enjoyed the space for discussion and sharing experience – really good tips and advice shared."
Harjit Bansal, Equality & Diversity Manager at North East London NHS Foundation Trust – National Certificate in Workplace Mediation
"Enjoyed every aspect of the course, met all my expectations. I particularly liked the framework, tools, techniques and the handbook. I had no experience of mediation, I now have a fantastic concept of what it is as well as its benefits. I enjoyed the session, they were engaging and the group worked really well for the 5 days. TCM staff were also wonderful."
Louise Hunter, ITU – National Certificate in Workplace Mediation
"A huge learning experience! As a new mediator with no experience, this course has set me up with many tools to succeed in this role. I enjoyed the role plays and the constructive feedback."
Julia Harris, Team Manager at Lambeth Council – Managing Difficult Conversations
"The training was enjoyable and provided me with a new skill set, as well as new tools for managing conversations. I particularly liked the fact that there was plenty of practice and lots of discussion rather than following a workbook. This provided me with new ways of both thinking about and actually having better managed conversations. I will apply this learning everyday as we try to meet changes forced upon us as often staff find this difficult and challenging. Dynamic presentation of a complex area."
Ruth Savage, Interim Services Manager at Royal Surrey County Hospital – Confident Conversations
"Very interesting course. I feel better prepared for handling those difficult conversations and a lot more confident. Hearing other view points and gaining knowledge and insight from more experienced staff as well as the trainer was particularly good. I will find this training useful on a day to day basis as I carry out interviews and complaints within our department. A one day course which makes me feel way more confident about handling every day situations."
Ceara Bradish, HR Officer at Arcadia Group – Practical Mediation Skills
"I strongly agree that the training met my objectives. The course has been really helpful in how to plan/hold a mediation session confidently. My role is more facilitating difficult conversations which happen on the spot, however, I have definitely learnt skills on how to do this. The trainer was great – he listened to our examples, coached us through how to handle them and was very energetic for the two full days. I would recommend!"
