Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Louise Lethbridge, Youth Worker at The Youth and Family Support Service – National Certificate in Workplace Mediation
"A really useful and insightful course. The skills I have learnt can be transferred professionally and personally."
Shilpa Ayer, Triage Officer at Enfield Children & Care – National Certificate in Workplace Mediation
"The training was very challenging and thought provoking. I enjoyed learning about the types of questions to ask to be able to get the answers you are looking for. I was expecting to get the skills I need to use in the workplace and I feel this was achieved. I will now use the skills and great tools to mediate young people with their families when they are experiencing difficulties at home. Overall, the course is excellent and I would most definitely recommend it to anyone."
Joel Welsh, Operations Manager at Parcelforce (Leeds Depot) – Table of Success Training
"TCM provided a very relaxed but informative and challenging training course."
Lucy Mills, Employee Relations Specialist at Bloomberg – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation course met more than met my objectives, it surpassed them. I loved the course and I am already bringing the learning to the workplace – a sure sign of success! The trainer was engaging, smart and charismatic, he absolutely brought the content alive. His passion is compelling and infectious."
Lorna Squires, Senior HR Business Partner at National Institute for Health and Care Excellence (NICE) – National Certificate in Workplace Mediation
"I found the training enlightening and inspiring, not only helpful for one mediation process itself, but lots of very useful skills and tools to use on a day to day basis."
Priya Vora, Employee Relations Manager at Bloomberg – National Certificate in Workplace Mediation
"TCM provide absolutely fantastic training which is full of practical aspects that draws out all of the skills we never knew we had. The training was delivered very well and was very interactive which made it easier to understand. I particularly enjoyed the role plays, workshops and sharing experiences with the team. I will be applying this back in the workplace where relationships have broken down and to also avoid grievances."
Wendy Honeyghan, Head of HR at Octavia Housing – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation course is an informative and exciting game-changer that will help your organisation resolve people issues. It was a great opportunity to meet other professionals from a very wide spectrum and very enjoyable to work as a team. I really enjoyed the facilitators inspirational and illustrative style. He is a great coach and made the sessions lively and easy to remember without any challenges. Overall the course was excellent!"
Noelle Griffin, Area Manager at Tata Global – Managing Difficult Conversations
"Incredibly passionate trainer who provides real, well contextualised examples of issues and problems that people face with models and strategies to overcome them, while having a lot of fun."
Neal Hepworth, Area Manager at Tata Global – Managing Difficult Conversations
"The facilitation was excellent and the course content was presented in a very relaxed, realistic and relatable way!"
Rachel Hannick, HR Manager at National Savings and Investments – Practical Mediation Skills
"All of the trainers are very knowledgeable and passionate about their subject matter"
