"I found that the course had the right balance between theory, discussion and practical skills orientation. I particularly liked the realistic role plays and the good opportunities to reflect and discuss experiences. It was an interactive course which builds effective skills and confidence in the mediation process."

"Brilliant course – it covers the subject in a methodical way building our skills and confidence. Expected the skills practice to be daunting but the facilitator made me feel safe and ready to do it due to him laying the ground so well. I enjoyed the way it builds the basics into full processes. I particularly liked the tell, demo, do approach."

"The course was informative, insightful, comprehensive and fulfilling! It was an excellent programme and does what it says on the tin!"

"Every now and then you attend a gem of a course that makes you stand still and assess your actions inside and outside of work – where you are and where you are heading. This course did this. A great course with a phenomenal trainer. The training completed the aims I had and I have gained a load of new skills. The passion the trainer radiates is inspiring. I have learned so much on the gift of giving back, understanding peoples’ less and needs. The facilitator made this course thoroughly addictive."

"TCM have thought about their delegates and content, and have altered a support network. Jerome was an excellent facilitator, his personality and knowledge instilled confidence. The content for the course is very good and I now believe I will be able to mediate if any conflict arises at work."

"The course was very informative, thought provoking and well taught. It surpassed my expectations and fully met my objectives. The trainer had great experience, energy and style of delivery."

"Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!"

"…went over and above to tailor the course to our needs as a group, including an extra session on communicative states: adults, children and parents. It was a very organic course…great course content…all relevant and will aid my role as a team leader."

"A great introduction for those new to mediation."

"The course had an excellent combination of theoretical knowledge and practical application which equips you with the skills to practice as a mediator."