"Enriched, excellent, energised! The course was very well structured and resourceful. The processes have been very well thought out – leaning towards resolution role play was awesome! My skills and knowledge of this topic have increased majorly. I will look to mediate as well as look to implement mediation into my workplace. I will also look for opportunities to role play. TCM are very professional and passionate in delivering mediation and this showed at every stage of the course. Honestly, i thoroughly enjoyed the course. Thank you!"

"A comprehensive course that equipped me with new skills and taught me how to organise and conduct an investigation. The training fully met my objectives, the methods, skills, practical advice.. all spot on! Overall, an excellent course with a overly skilled trainer. incredibly useful and practical material. The facilitator delivered the training in a very resourceful and professional manner, demonstrating his expertise and knowledge."

"Great facilitation. I really like small groups – this is my second experience with TCM, both times TCM managed group size really well. There is a degree of flexibility the facilitator moves along with the pace of the audience judging the group well. TCM use experienced and very personable trainers – they really believe in the product and the mediator process."

"The training was enlightening, interactive and informative. It was the first of its kind in skill theory and to conduce it into a 5-day workshop with high input is not easy. Bola and Owen did a great job. I can’t think of anything I did not like about the course. My knowledge was academic but to see it come to life and play out a live scenario and role-play really made an impact. I would be happy to recommend TCM. They are absolutely brilliant. They get their client’s needs and they deliver. I am very glad we partnered with them for this project."

"Having had the privilege of learning from the very best, I would strongly recommend undertaking TCM’s mediation training as it facilitates everyday occurrence’s with a new perspective. Top class course by a top class provider!"

"The National Certificate in Workplace Mediation course fully met my objectives. I found it very engaging and entertaining and I particularly liked the practical examples. I usually don’t enjoy role play but it’s absolutely essential for this course and has enabled us to practice our learning in a safe environment. Overall, a very intense but worthwhile course. I feel privileged to have attended and I look forward to putting what I have learnt into practice."

"A hugely impactful course equipping you with the skills, knowledge and experience for successful mediation in the workplace. I am hoping to use this both in actual mediation situations but I’ll also use this understanding of ‘needs’ in dealing with colleagues. The facilitator was outstanding; Bola’s style was hugely engaging and his story telling meant you didn’t even realise you were learning. Hugely energetic and engaging. Exceeded expectations!"

"The Better Resolutions Coaching programme was great fun and didn’t just stick to the script. I particularly liked gaining insight into the ‘numbers’ activity about focusing and using your mind. I also liked how the definitions were pretty simple and easy to remember."

"The trainer was so passionate, he made all of the participants want to love the subject being taught. The course was very interesting and practical. It completely met my expectations and majorly raised my skill level. I would most certainly recommend this training to anyone!"

"After attending this course, I now feel confident enough to carry out a thorough, fair and professional investigation. The course content and delivery was excellent. The course was well structured, insightful and interesting, and covered all aspects clearly."