"The course really does focus on the practical side of conducting investigations. It provides answers to the tricky situations and how to handle them in a real life environment. The trainers are very realistic, knowledgeable and are able to share their own experience of conducting investigations which is also very beneficial."

"The Mental Health and Mediation Workshop was a very informative and engaging session that addressed key objectives in a practical and interesting way. My understanding and knowledge of the topic has become much clearer. The workshop was very useful and I can now considerably use the skills I have learnt to put into practice."

"The course was well structured, comprehensive and empowering. It was extremely informative – supporting practice and previous experience but enhances the overall process. Good examples used and excellent demonstration of the final mediation scenario. Excellent delivery overall!"

"The course is upskilling, reassuring and equips you with skills to manage difficult conversations in confidence. I thoroughly enjoyed going through the scenarios and practicing how to have a difficult conversation."

"A really useful and insightful course. The skills I have learnt can be transferred professionally and personally."

"The training was very challenging and thought provoking. I enjoyed learning about the types of questions to ask to be able to get the answers you are looking for. I was expecting to get the skills I need to use in the workplace and I feel this was achieved. I will now use the skills and great tools to mediate young people with their families when they are experiencing difficulties at home. Overall, the course is excellent and I would most definitely recommend it to anyone."

"TCM provided a very relaxed but informative and challenging training course."

"The National Certificate in Workplace Mediation course met more than met my objectives, it surpassed them. I loved the course and I am already bringing the learning to the workplace – a sure sign of success! The trainer was engaging, smart and charismatic, he absolutely brought the content alive. His passion is compelling and infectious."

"I found the training enlightening and inspiring, not only helpful for one mediation process itself, but lots of very useful skills and tools to use on a day to day basis."

"TCM provide absolutely fantastic training which is full of practical aspects that draws out all of the skills we never knew we had. The training was delivered very well and was very interactive which made it easier to understand. I particularly enjoyed the role plays, workshops and sharing experiences with the team. I will be applying this back in the workplace where relationships have broken down and to also avoid grievances."