Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Wendy Honeyghan, Head of HR at Octavia Housing – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation course is an informative and exciting game-changer that will help your organisation resolve people issues. It was a great opportunity to meet other professionals from a very wide spectrum and very enjoyable to work as a team. I really enjoyed the facilitators inspirational and illustrative style. He is a great coach and made the sessions lively and easy to remember without any challenges. Overall the course was excellent!"
Noelle Griffin, Area Manager at Tata Global – Managing Difficult Conversations
"Incredibly passionate trainer who provides real, well contextualised examples of issues and problems that people face with models and strategies to overcome them, while having a lot of fun."
Neal Hepworth, Area Manager at Tata Global – Managing Difficult Conversations
"The facilitation was excellent and the course content was presented in a very relaxed, realistic and relatable way!"
Rachel Hannick, HR Manager at National Savings and Investments – Practical Mediation Skills
"All of the trainers are very knowledgeable and passionate about their subject matter"
Suzanne Hunter, Head of HR Performance Manager at NHS Blood & Transplant – National Certificate in Workplace Mediation
"I found that the course had the right balance between theory, discussion and practical skills orientation. I particularly liked the realistic role plays and the good opportunities to reflect and discuss experiences. It was an interactive course which builds effective skills and confidence in the mediation process."
Wendy Baker, Head of HR Service Improvement at NHS Blood & Transplant – National Certificate in Workplace Mediation
"Brilliant course – it covers the subject in a methodical way building our skills and confidence. Expected the skills practice to be daunting but the facilitator made me feel safe and ready to do it due to him laying the ground so well. I enjoyed the way it builds the basics into full processes. I particularly liked the tell, demo, do approach."
Keith Anderson, Organisational Development Consultant at NHS Blood & Transplant – National Certificate in Workplace Mediation
"The course was informative, insightful, comprehensive and fulfilling! It was an excellent programme and does what it says on the tin!"
Elizabeth Brzozowska, Learning & Development Advisor at National Express – National Certificate in Workplace Mediation
"Every now and then you attend a gem of a course that makes you stand still and assess your actions inside and outside of work – where you are and where you are heading. This course did this. A great course with a phenomenal trainer. The training completed the aims I had and I have gained a load of new skills. The passion the trainer radiates is inspiring. I have learned so much on the gift of giving back, understanding peoples’ less and needs. The facilitator made this course thoroughly addictive."
Collette Ryan, Collette Ryan HR Services – National Certificate in Workplace Mediation
"TCM have thought about their delegates and content, and have altered a support network. Jerome was an excellent facilitator, his personality and knowledge instilled confidence. The content for the course is very good and I now believe I will be able to mediate if any conflict arises at work."
Jane Grace, Wilmington Group PLC – National Certificate in Workplace Mediation
"The course was very informative, thought provoking and well taught. It surpassed my expectations and fully met my objectives. The trainer had great experience, energy and style of delivery."
