Caroline Claupton-Thomas, Lawyer at Mentor Services – Managing Difficult Conversations
"The course was interesting fun, clever, as well as informative. The training fully met my objectives. Nicole was excellent and knows her project. She also made the course interesting. Nicole is also energetic and committed. The pace of the course was just right for me and I would recommend it to colleagues and friends."
Lisa Mack, Head of HR at Tate – National Certificate in Workplace Mediation
"The course was interesting and I received a lot of information. It was intense as there was a huge amount of learning. The group was great and they were all really nice people. The training room and break-out area both had good facilities. I wanted to have a better understanding of the process of mediation and we definitely covered that! Brendan has a lovely style and is very engaging; he is an excellent tutor and very patient. The pace of the course was just right. Overall it was a very useful course and I would recommend it to anyone who may be required to facilitate mediation process."
Vikki Fulton, HR Advisor at Radley – Practical Mediation Skills
"I found the Practical Mediation Skills course informative, collaborative and empowering. It was a new way of questioning and a new way of managing learning. I strongly agree that the course met all of my objectives. I was given plenty of useful handouts. In particular, I liked the role play and with this I gained feedback and confidence. I rated all aspects of the course as being very good. The pace of the course was just right for me. I would recommend this course to a friend."
Interflora
"The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options."
Susan Hunter, Adult Complaints and Performance Manager at London Borough of Ealing – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation is an interesting, challenging and fun course. I really enjoyed the supportive style of the trainer and the quality of the materials and handouts made the experience a lot easier. I would recommend this course to anyone who wishes to become an accredited mediator. I know I will use my skills at work to mediate within teams and with my peers."
Leyla Okhai, Staff Disabilities Officer at Imperial College London – National Certificate in Workplace Mediation
"This training gave me a great understanding and valuable skills in mediation. The course completely met my expectations and I really liked the interactive teaching style of the trainer. In addition, the relevance of the role-plays and the exercises made the experience even more interesting!"
Stephanie Ayden, HR Project Manager at the Circle Housing Group – Managing Difficult Conversations
"The course was easy to follow and fully explored the issues. It completely achieved my objectives and met my expectations. I will use my knowledge and new skills to develop my managers’ competences. I would highly recommend this course to anyone who wishes to do the same!"
Anne Callaghan, Campaign Manager at Unicef UK – Managing Difficult Conversations
"Managing Difficult Conversations is a thought-provoking course delivered in a very interactive environment. I really enjoyed learning more about the "buttons" and "baits" and I will look for and resolve the confrontational situations using the different tactics I learnt."
Lorna Farrant, Talent Manager at Chiltern Railways – HR as Mediator
"HR as Mediator is a great mediation taster course. I really enjoyed sharing and discussing everyone’s experiences of conflicts and I found the different tips and frameworks useful. I feel I have reinforced my knowledge with this training and that I will be able to use the FAIR model for informal conflict resolution sessions!"
Stephanie Golden, HR Development Officer at Unison – Coaching – Conflict, Change and Crisis
"In a fun, interesting, very hands on and thought provoking learning environment, TCM has allowed me to meet my objectives. I am now a lot more confident and skilled for coaching and I will put this in practice by mentoring the managers in my organisation and helping them buy into mediation."
