Joanne Mandley HR Manager at UPM Kymmene (UK) Ltd – Practical Mediation Skills
"TCM brings the perfect combination of fun and seriousness if you wish to learn intense skills and great processes in a fun environment. Sharing experiences with other delegates was a plus and made the experience even more interesting. I will use all I’ve taken from the course on a day to day basis and I would gladly recommend this course to anyone who wants to learn these precious mediation skills."
Jane Harwood, HR Manager at Jane Harwood – HR as Mediator and Peacemaker
"This course gave me the tools needed to mediate. I had the opportunity to interact, not just listen. I would recommend this course as the first step in mediation training: a great foundation! It gave me the skills and confidence I need to will run a number of "informal" meetings, write a mediation policy and help and mentor the team managers for mediation skills."
Anne Wilsdon, Head of Planning at Home Office IPS – National Certificate in Workplace Mediation
"This course fully met my expectations. It was challenging, hard work but in a fun environment. I now have a full understanding of what mediation is and the knowledge and skills to become an effective mediator. Thank you TCM!"
Sarah Ward, SEO Manager at Home Office IPS – National Certificate in Workplace Mediation
"In this inspiring and challenging course, I really liked TCM’s use of different tactics to teach the theory of mediation. I wanted to gain toolkits for handling disputes within my team and the ability to spot signs for early resolution. This course was extremely useful as it fully achieved my expectations and I feel now more confident."
Pete Collins, HR Consultant at Lloyds Banking Group – Mediating Team Conflict
"The trainer’s knowledge, skills and delivery style were absolutely perfect. This excellent course was interesting, interactive and delivered in a friendly environment. My expertise on this topic was deeply strengthened by this training that I would recommend you do!"
Laura Anderson, HR Consultant at Lloyds Banking Group – Mediating Team Conflict
"The Mediating Team Conflict course was interesting, relevant and the interactions really valuable. The trainer really brought the topic to life! I would recommend this course as it will help me promote mediation within my company."
Jane Smethurst, Head of Staff Support and Psychological Well-Being Service at Cheshire & Wirral Partnership Foundation NHS Trust – Mediating Team Conflict
"This course really exceeded my expectations! I really enjoyed and found useful applying the theory to examples and allowing discussion to enable the new skills to be processed both individually and collectively. Overall, these 2 days were enjoyable, interesting, with a great use of case studies, examples…and humour!"
Jennifer McNeill, Regional Director at South East Employers – Coaching – Conflict, Change and Crisis
"The strategies and techniques taught in the Coaching course are very useful and so are the role plays! The trainer had amazing knowledge and skills, the exercises and case studies were relevant to my needs and the hand-outs are top quality! I would gladly recommend this course to those who need help with their coaching skills!"
Stephen Ward, Head of Project Management at Areva UK – Managing Difficult Conversation
"I really liked the opportunity we had to discuss other people’s experiences therefore gaining a new way to see how we can improve our own performances. In an interesting, informative and thought provoking environment, TCM gives you an excellent insight into the world of mediation and how to handle professionally and efficiently those difficult conversations. I have no doubt that after absorbing the information I was given and putting them into action I will see true benefits!"
Shelley Mayles, Office Manager at the National Probation Service, Hertfordshire – Managing Difficult Conversation
"Managing Difficult Conversations is a course that is inspiring, useful and really relevant to my everyday role. I know I will get the chance to use what I learnt in daily conversations with staff and hopefully help other managers to deal with such conversations. The trainer had excellent knowledge and offered a great setting for learning and trying out our new skills. Being able to put the theory into practice was really useful!"
