"HR as Mediator is a great mediation taster course. I really enjoyed sharing and discussing everyone’s experiences of conflicts and I found the different tips and frameworks useful. I feel I have reinforced my knowledge with this training and that I will be able to use the FAIR model for informal conflict resolution sessions!"

"In a fun, interesting, very hands on and thought provoking learning environment, TCM has allowed me to meet my objectives. I am now a lot more confident and skilled for coaching and I will put this in practice by mentoring the managers in my organisation and helping them buy into mediation."

"TCM brings the perfect combination of fun and seriousness if you wish to learn intense skills and great processes in a fun environment. Sharing experiences with other delegates was a plus and made the experience even more interesting. I will use all I’ve taken from the course on a day to day basis and I would gladly recommend this course to anyone who wants to learn these precious mediation skills."

"This course gave me the tools needed to mediate. I had the opportunity to interact, not just listen. I would recommend this course as the first step in mediation training: a great foundation! It gave me the skills and confidence I need to will run a number of "informal" meetings, write a mediation policy and help and mentor the team managers for mediation skills."

"This course fully met my expectations. It was challenging, hard work but in a fun environment. I now have a full understanding of what mediation is and the knowledge and skills to become an effective mediator. Thank you TCM!"

"In this inspiring and challenging course, I really liked TCM’s use of different tactics to teach the theory of mediation. I wanted to gain toolkits for handling disputes within my team and the ability to spot signs for early resolution. This course was extremely useful as it fully achieved my expectations and I feel now more confident."

"The trainer’s knowledge, skills and delivery style were absolutely perfect. This excellent course was interesting, interactive and delivered in a friendly environment. My expertise on this topic was deeply strengthened by this training that I would recommend you do!"

"The Mediating Team Conflict course was interesting, relevant and the interactions really valuable. The trainer really brought the topic to life! I would recommend this course as it will help me promote mediation within my company."

"This course really exceeded my expectations! I really enjoyed and found useful applying the theory to examples and allowing discussion to enable the new skills to be processed both individually and collectively. Overall, these 2 days were enjoyable, interesting, with a great use of case studies, examples…and humour!"

"The strategies and techniques taught in the Coaching course are very useful and so are the role plays! The trainer had amazing knowledge and skills, the exercises and case studies were relevant to my needs and the hand-outs are top quality! I would gladly recommend this course to those who need help with their coaching skills!"