Mary Sampson, HR Manager at Chelsea & Westminster Hospital NHS Foundation Trust – HR as Mediator and Peacemaker
"We knew TCM by reputation and used them in the past. As always with them, the course was informative, useful and revitalising. It broke down and analysed the stages of mediation and the role playing was very helpful. I feel now more confident and I would really recommend this course as it is the perfect concise communication training for all line managers."
Stephanie Oji, HR Advisor at Octavia – National Certificate in Workplace Mediation
"I really enjoyed the practical nature of the course from day one. The training fully met my objectives: in a fun and enjoyable environment, TCM has allowed me to gain more confidence to deal with arising conflicts at an early stage."
Kirsten Stolz, L&D Coordinator at Rathbones Investment Management Ltd – National Certificate in Workplace Mediation
"This course was interesting and very insightful. I really liked the active listening module, understanding the underlying issues that cause conflicts and learning that there is always an opportunity to deal with conflict positively. I know I will use at work the techniques I learnt. I would gladly recommend this training for anyone who might have to resolve workplace disputes!"
Yvette Morello, Safeguarding in Education Officer at Buckinghamshire County Council – Core Mediation Skills
"By attending this course, I wanted to improve my understanding of the process of mediation and improve my practice of it. During this fun, informative and stimulating day, I had the opportunity to reflect on my current practice of mediation and of course learn new skills. I also really enjoyed the style of delivery of this very experienced facilitator. Thank you Elaine!"
Susan Hunter, Adult Complaints and Performance Manager at the London Borough of Ealing – Core Mediation Skills
"I booked this course with the TCM Group to gain better understanding of mediation. This one day course was extremely useful and actually exceeded my expectations as it was interesting, it greatly increased my understanding and the practical exercises made it all the more enjoyable and thought provoking. I found this course with an internet search but I would gladly recommend it to a friend or colleague."
Jo Frere-Cook, Employee Relations Specialist at Harrods – Practical Mediation Skills
"This course was really hands-on, with a great balance between theory and practice. It was insightful, thought provoking and practical. The relevance of exercises, the knowledge and skills of the trainer and the delegates’ packs were just perfect. This course exceeded my expectations and I fell now more confident to set up and conduct mediations within my organisation."
Julie Wilcock, HR Advisor at St Nicholas Hospice Care – HR as Mediator and Peacemaker
"This course was helpful and full of practical knowledge and constructive ideas. My expectations have been completely achieved and I now feel more confident in my HR role. I learned about TCM via the internet and I would gladly recommend this course to a colleague or friend."
Louise Ashley, HR Manager at Savills UK Plc – HR as Mediator and Peacemaker
"I attended the "HR as Mediator and Peacemaker" course expecting to gain understanding of the mediation process. My expectations were fully met as in an interesting, fun and interactive atmosphere, TCM has allowed me to gain the skills and techniques necessary to mediate."
Sarah Johnson, HR Advisor at Unibet Ltd – HR as Mediator and Peacemaker
"As primary HR contact in the UK for Unibet, I found this course gave me good knowledge to build on in the workplace. The training was informative and the role playing was a great way to have concrete examples of how mediation works. Also TCM’s process for mediations (the S.I.N.G.E.R. structure) made this course clear and easy to follow."
Teresa Jennings, Clinical Psychologist at Northumbria Healthcare NHS Foundation Trust – Conflict Coaching
"This course was interesting, innovative and stimulating. I especially liked the interactive teaching style and the group discussion, these helped me achieve my expectations which were to gain skills to understand conflict coaching and apply them in my organisation. I would gladly recommend this training as thanks to it, I now feel more confident."
