Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Stephen Ward, Head of Project Management at Areva UK – Managing Difficult Conversation
"I really liked the opportunity we had to discuss other people’s experiences therefore gaining a new way to see how we can improve our own performances. In an interesting, informative and thought provoking environment, TCM gives you an excellent insight into the world of mediation and how to handle professionally and efficiently those difficult conversations. I have no doubt that after absorbing the information I was given and putting them into action I will see true benefits!"
Shelley Mayles, Office Manager at the National Probation Service, Hertfordshire – Managing Difficult Conversation
"Managing Difficult Conversations is a course that is inspiring, useful and really relevant to my everyday role. I know I will get the chance to use what I learnt in daily conversations with staff and hopefully help other managers to deal with such conversations. The trainer had excellent knowledge and offered a great setting for learning and trying out our new skills. Being able to put the theory into practice was really useful!"
Karen Barrie, Policy Support Officer at Durham University – Employee Engagement
"Employee Engagement is a thought provoking, interactive and worthwhile course. It blends a great mix of theory and real-life examples. I will use those case studies and the principles I learnt to develop real action plans to engage my workforce. I would really recommend this course!"
Michaela Edinborrow Matrasova, Senior HR Administrator at the Imperial College London – Employee Engagement
"The trainer asked us what we needed from the course and that helped him make it really relevant for me. This course is a great way to understand how active listening and finding people’s needs help engage our employees. I learnt really helpful tips from the trainer but also the other delegates and it made me think of new ways to promote employee engagement in my organisation."
Len Carr, HR Business Partner at A4E – National Certificate in Workplace Mediation
"The National Certificate training is thorough, challenging and fantastic! A really worthwhile experience! It completely met my objectives: there are a lot of opportunities to practice, it is a great mix of skills and real-life examples. The trainer was incredibly knowledgeable, she was able to relate the topic to my objectives and the manuals were very thorough. After digesting the content I am sure I will be confident enough to put these skills into practice. Money well spent!!"
Lydia Newman, Senior HR Advisor at London Borough of Hillingdon – Practical Investigation Skills
"I thoroughly enjoyed the course. There was a fair balance between legal/case law examples and theory/practical skills. The practical examples were particularly useful and I will be using the knowledge gained to improve my own practice. The course was interesting, thought provoking and it created debate! I would be happy to recommend this course to anyone!"
Lisa Sellars, Head of HR and Business Partner at the Scottish Court Service – Practical Investigation Skills
"TCM created a safe environment where I could fully absorb the framework of Investigations, discuss the cases, understand the importance of the templates provided and practice my interviewing and investigating skills. Our trainer Steve was very patient and his knowledge of investigations is amazing. I would really recommend this course to anyone who wants to gain real investigating skills."
Helen Gott, HR Advisor at Dunlop Oil & Marine Ltd – Practical Mediation Skills
"Satisfying, confidence building and enlightening! These are the words I would use to describe this great training that strongly met my objectives! The process of mediation is outlined in great details and the trainer was amazingly knowledgeable. I will apply my new skills in a practical way but also try to implement mediation in our resolution policy!"
Sharon Eckl, HR Officer at Neopost Ltd – Practical Mediation Skills
"Practical Mediation skills is the perfect training to learn and develop structures and skills when dealing with conflict situations. It was very informative and useful and I will apply this learning in my everyday work by dealing with and managing in a more efficient way situations involving conflicts."
Paul Forrest, Group ER Manager at Arcadia – HR as Mediator and Peacemaker
"This was a very practical, comprehensive and participative course. The knowledge and skills of the trainer and standards of facilitation for the learning were amazing. I would happily recommend this course and I will definitely look at ways to train managers at Arcadia to deal with low level issues and prevent escalation by early intervention."
