"This course was intense, enlightening and valuable. I really liked the relaxed and informal way it was delivered. The interaction with all the other participants was also great. The trainer was calm and open to discussion and the exercises relevant to what I have seen in the workplace. I look forward to mediating as soon as possible and as a solicitor I am delighted to offer mediation as a valuable service to my clients."

"I chose to train with TCM as they always have high value and very informative events. This course was enjoyable and I feel I learnt a lot. The small groups made it easier to ask questions and get feedback. Extremely useful, I am now more confident in carrying an investigation. This course has fully achieved my expectations and I would recommend it!"

"We knew TCM by reputation and used them in the past. As always with them, the course was informative, useful and revitalising. It broke down and analysed the stages of mediation and the role playing was very helpful. I feel now more confident and I would really recommend this course as it is the perfect concise communication training for all line managers."

"I really enjoyed the practical nature of the course from day one. The training fully met my objectives: in a fun and enjoyable environment, TCM has allowed me to gain more confidence to deal with arising conflicts at an early stage."

"This course was interesting and very insightful. I really liked the active listening module, understanding the underlying issues that cause conflicts and learning that there is always an opportunity to deal with conflict positively. I know I will use at work the techniques I learnt. I would gladly recommend this training for anyone who might have to resolve workplace disputes!"

"By attending this course, I wanted to improve my understanding of the process of mediation and improve my practice of it. During this fun, informative and stimulating day, I had the opportunity to reflect on my current practice of mediation and of course learn new skills. I also really enjoyed the style of delivery of this very experienced facilitator. Thank you Elaine!"

"I booked this course with the TCM Group to gain better understanding of mediation. This one day course was extremely useful and actually exceeded my expectations as it was interesting, it greatly increased my understanding and the practical exercises made it all the more enjoyable and thought provoking. I found this course with an internet search but I would gladly recommend it to a friend or colleague."

"This course was really hands-on, with a great balance between theory and practice. It was insightful, thought provoking and practical. The relevance of exercises, the knowledge and skills of the trainer and the delegates’ packs were just perfect. This course exceeded my expectations and I fell now more confident to set up and conduct mediations within my organisation."

"This course was helpful and full of practical knowledge and constructive ideas. My expectations have been completely achieved and I now feel more confident in my HR role. I learned about TCM via the internet and I would gladly recommend this course to a colleague or friend."

"I attended the "HR as Mediator and Peacemaker" course expecting to gain understanding of the mediation process. My expectations were fully met as in an interesting, fun and interactive atmosphere, TCM has allowed me to gain the skills and techniques necessary to mediate."