Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Susan Hunter, Adult Complaints and Performance Manager at London Borough of Ealing – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation is an interesting, challenging and fun course. I really enjoyed the supportive style of the trainer and the quality of the materials and handouts made the experience a lot easier. I would recommend this course to anyone who wishes to become an accredited mediator. I know I will use my skills at work to mediate within teams and with my peers."
Leyla Okhai, Staff Disabilities Officer at Imperial College London – National Certificate in Workplace Mediation
"This training gave me a great understanding and valuable skills in mediation. The course completely met my expectations and I really liked the interactive teaching style of the trainer. In addition, the relevance of the role-plays and the exercises made the experience even more interesting!"
Stephanie Ayden, HR Project Manager at the Circle Housing Group – Managing Difficult Conversations
"The course was easy to follow and fully explored the issues. It completely achieved my objectives and met my expectations. I will use my knowledge and new skills to develop my managers’ competences. I would highly recommend this course to anyone who wishes to do the same!"
Anne Callaghan, Campaign Manager at Unicef UK – Managing Difficult Conversations
"Managing Difficult Conversations is a thought-provoking course delivered in a very interactive environment. I really enjoyed learning more about the "buttons" and "baits" and I will look for and resolve the confrontational situations using the different tactics I learnt."
Lorna Farrant, Talent Manager at Chiltern Railways – HR as Mediator
"HR as Mediator is a great mediation taster course. I really enjoyed sharing and discussing everyone’s experiences of conflicts and I found the different tips and frameworks useful. I feel I have reinforced my knowledge with this training and that I will be able to use the FAIR model for informal conflict resolution sessions!"
Stephanie Golden, HR Development Officer at Unison – Coaching – Conflict, Change and Crisis
"In a fun, interesting, very hands on and thought provoking learning environment, TCM has allowed me to meet my objectives. I am now a lot more confident and skilled for coaching and I will put this in practice by mentoring the managers in my organisation and helping them buy into mediation."
Joanne Mandley HR Manager at UPM Kymmene (UK) Ltd – Practical Mediation Skills
"TCM brings the perfect combination of fun and seriousness if you wish to learn intense skills and great processes in a fun environment. Sharing experiences with other delegates was a plus and made the experience even more interesting. I will use all I’ve taken from the course on a day to day basis and I would gladly recommend this course to anyone who wants to learn these precious mediation skills."
Jane Harwood, HR Manager at Jane Harwood – HR as Mediator and Peacemaker
"This course gave me the tools needed to mediate. I had the opportunity to interact, not just listen. I would recommend this course as the first step in mediation training: a great foundation! It gave me the skills and confidence I need to will run a number of "informal" meetings, write a mediation policy and help and mentor the team managers for mediation skills."
Anne Wilsdon, Head of Planning at Home Office IPS – National Certificate in Workplace Mediation
"This course fully met my expectations. It was challenging, hard work but in a fun environment. I now have a full understanding of what mediation is and the knowledge and skills to become an effective mediator. Thank you TCM!"
Sarah Ward, SEO Manager at Home Office IPS – National Certificate in Workplace Mediation
"In this inspiring and challenging course, I really liked TCM’s use of different tactics to teach the theory of mediation. I wanted to gain toolkits for handling disputes within my team and the ability to spot signs for early resolution. This course was extremely useful as it fully achieved my expectations and I feel now more confident."
