Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Sarah Johnson, HR Advisor at Unibet Ltd – HR as Mediator and Peacemaker
"As primary HR contact in the UK for Unibet, I found this course gave me good knowledge to build on in the workplace. The training was informative and the role playing was a great way to have concrete examples of how mediation works. Also TCM’s process for mediations (the S.I.N.G.E.R. structure) made this course clear and easy to follow."
Teresa Jennings, Clinical Psychologist at Northumbria Healthcare NHS Foundation Trust – Conflict Coaching
"This course was interesting, innovative and stimulating. I especially liked the interactive teaching style and the group discussion, these helped me achieve my expectations which were to gain skills to understand conflict coaching and apply them in my organisation. I would gladly recommend this training as thanks to it, I now feel more confident."
Denise Bagley, Subject Group Leader HR at the London South Bank University – Conflict Coaching
"The Conflict Coaching course gave us the opportunity to explore situations where real issues occur and learn about the skills and tools of conflict coaching. It was thought-provoking, challenging and gave us "space to think". It is extremely useful both for work-life and home-life, for personal and professional development. I chose the TCM Group because they seemed like a credible provider and my overall experience there was highly insightful!"
Jane Williams, HR Manager at Arcadia – Employee Engagement
"TCM chose a training approach with opportunities for group discussions which allowed us to learn from other delegates. The role plays enabled us to practice the tools and I am now more confident about my abilities to apply the learning to my role as a HR manager. The trainer was excellent and engaging, and overall the course was informative and insightful."
Marie Casey, CEO of Support Empower Advocate Promote (SEAP) – Employee Engagement
"The Employee Engagement course delivered by TCM is a knowledgeable and practical experience run by skilled and experienced trainers. I expected to gain skills to find ways to engage staff, particularly at times of change or transition. All I can say is this course really understands what employee engagement is and offers key practical examples on how to improve it."
Lucy Carter, HR Manager at IPG Mediabrands – HR as Mediator & Peacemaker
"I joined this course expecting to gain a good understanding of mediation and its basic principles. This course has fully achieved my expectations as the trainer was very engaging and knowledgeable and I really enjoyed the practical examples. This course was extremely useful and I found it practical engaging and rewarding. As an HR manager I now feel more confident to apply these skills in my workplace."
Elizabeth Pilliere, Team Leader at the Museum of London – Managing Difficult Conversations
"I chose The TCM Group on the back of a recommendation from my line manager. The course material was excellent, the course was very interesting and we all received excellent tips and insight. As a result of this training, I know feel more confident to deal with uncomfortable situations at work. I would definitely recommend this course to people who are unconfident managing difficult conversations or tackling negative behaviour."
Sue Deane, HR Administrator at Global Infusion Group – Managing Difficult Conversations
"I wanted to gain more knowledge and confidence in order to handle difficult situations at work. This was fully achieved. TCM’s delivery was very professional and informative. A day well invested for my professional development."
Jo Mutch, Senior ER Manager at Deloitte – National Certificate in Workplace Mediation
"This is a great course, able to provide delegates with the confidence and skills to effectively mediate disputes and difficult situations. Thank you!"
Maria Robinson, Human Resources & Risk Management at DHL – Core Mediation Skills
"This course was informative, interactive and overall I found it extremely useful. The trainer adapted the structure of the course to meet the delegates’ requirements. The course was fluid and the pace of training was just right."
