"We contacted The TCM Group because we needed to review the way that we deal with conflict and disputes in the workplace. We really needed to understand conflict and how to use mediation to achieve win-win outcomes. My expectations were fully achieved. I was extremely happy with the training provided, as a result of this training, I now feel more confident to use mediation in the workplace."

"This course covered all the necessary skills that every manager needs. It helped me understand why situations deteriorate and provided me with a clear framework and great tips and examples to use back in the workplace. Thank you for an engaging, enjoyable and eye opening course."

"This course was recommended to me by my manager. The course was fun, informative, practical, interactive and extremely useful for my role. I particularly liked the roles plays and the trainer provided us with great templates and examples."

"I attended this course because I wanted to obtain the necessary skills and tools to be able to apply mediation in my everyday work in Sainsbury’s. This course has definitely exceeded my expectations because I learned so much more about areas I didn’t even know before. As a result of this training I feel more confident and capable to go back to work and apply everything I have learned."

"I needed a course that could provide me with all the basics of mediation and plenty of confidence. I was pleasantly surprised as this course was so much better than I was expecting. It was very informative and the trainer was excellent. I particularly liked the role playing and group exercises."

"I wanted to gain more skills to help with issues at work and obtain more knowledge and a deep understanding about mediation. I chose to train with The TCM Group as my line manager highly recomended them. The training was excellent and this course has fully achieved my expectations and I am really happy that I have gained new skills. This was a fantastic course, I really enjoyed it and I would highly recommend it to anyony who wants to get into mediation or deails with conflict resolution."

"I wanted to acquire more skills and to be able to practice mediation and network with other HR professionals. This course has fully achieved my expectations. It was extremely useful, thought provoking and I really loved the role plays. As a result of this course, I feel much more confident to use the skills and tools I learned in my organisation. I would definitely recommend this course to a friend or colleague."

"I chose TCM on the back of a recommendation from one of my colleagues who had undertaken the course. Before I complete the course, I was expecting to gain a good understanding of what it takes to be a successful mediator. The course not only exceeded my expectations but I honestly think that this was the highest quality of training I have ever received. The pace of training was just right and I feel much more confident than before because of the role plays."

"I was looking for a training course that could provide me with skills and tools to deal with workplace conflict and this course met all my needs & expectations. Really useful two days, which provided me with all the tools I need to deal with difficult situations at work. The course was interesting, challenging and thought provoking! Extremely useful training with plenty of role play and participation."

"TCM has really impressed me. This was a very helpful and informative course at reasonable cost, good time frame and convenient location. I now feel confident to use mediation to prevent bullying and grievance complaints."