"The course was engaging motivating and highly informative. Going through the whole mediation role play really showed what it may feel like as a participant and what the little sticking points / difficult aspects may be and how to tackle them."

"A very interesting and open course that encouraged interaction and taught me new ways of working as an HR professional. The training session had a very good mix of delegates, everyone was open to share their experiences with others and the event also proved to be good for networking."

"Having a professional with years of experience delivering the course is incredible helpful. Watching David analyzing a real case study and providing such detailed and mind-opening insight is just invaluable. I now feel ready to take these skills back to my organisation and put a mediation program in place."

"I like the fact that people were willing to share their thoughts and experiences. It is reassuring to know that other co-ordinator are facing the same challenge."

"I would recommend The TCM Group’s services as being highly beneficial for your workplace. They helped all of us at the Isle of Man Department of Health embrace mediation with absolute enthusiasm. They are very professional, bring a wide range of experience and knowledge and made us all feel very supported."

"David’s passion and knowledge was great throughout the course and really helped me to get to grips with understanding the mediation process, its benefits and how it can be implemented to our organisation’s culture. The role playing was very useful, by allowing me to get an even better taste of what happens in a real situation. I am really looking forward to delivering the training and ‘selling’ mediation as an option to our colleagues."

"A very insightful course. I really enjoy sharing experiences and applying tools in different scenarios."

"My role is as an HR manager at BT and we have been working with TCM for the past two years. This course on non-violent communication was both enlightening and fun. It was extremely useful and the knowledge of the trainer (Beccie) gets top marks. She gave a great delivery and was an outstanding facilitator. I would have no hesitation recommending TCM’s courses as you will always be able to apply TCM training to your personal and workplace/life situations."

"Excellent two days – thoroughly worthwhile. A great insight into the mediation process and a brilliant learning tool."

"This is a challenging and detailed workshop which provides great insight on what it’s like to be an employee attending mediation as well as how to conduct meaningful mediation. Great facilitation in a safe environment!"