Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Stacey Baptiste, HR Advisor at DHL – National Certificate in Workplace Mediation
"This course is just brilliant. I enjoyed the frequent role plays and the trainer’s tips and feedback. This course has exceeded my expectations. I feel as though I am ready to practise a real mediation session. TCM are a very professional organisation, able to provide delegates with valuable skills, practise and confidence for becoming a successful mediator."
Trinity Stewart, HR Advisor at Buckinghamshire Healthcare NHS Trust – Core Mediation Skills
"Thank you for a great course and a good delivery. The content, the learning exercises and the role plays were excellent. The trainer was very good and I thoroughly enjoyed the learning experience."
Rebecca Webber, HR and L&D Co-ordinator at NHS Midlands & East – Practical Investigation and Interviewing Skills
"I chose TCM because the course content, dates and price were just right. I needed to develop a better understanding of the investigation and interviewing process. This course exceeded my expectations. The trainer was very knowledgeable, engaging and open to the delegates’ needs. I would definitely recommend this course to a colleague or friend."
Emma Spurgeon, Senior HR Manager at Henderson Global Investors – HR as Mediator and Peacemaker
"This is an amazing course. It was relevant, engaging and thought provoking. The pace of training was just right and the quality of the toolkits and handouts was excellent. I wanted to learn practical tools and to gain more confidence in order to be able to mediate by myself. This course has fully achieved my expectations."
Rebecca Hardy, Senior HR Advisor at Chelsea & Westminster Hospital NHS Foundation Trust Managing Difficult Conversations, December 2012
"The course was extremely useful, informative and engaging. The pace of training was just right; the standard of facilitation and the quality of the handouts was excellent. I wanted to learn practical tools and techniques that could help me manage difficult conversations at work and this course has fully achieved my expectations."
Ellie Pike, HR advisor at Penguin Books Core Mediation Skills, November 2012
"This course was really informative and engaging. Practical training delivered by approachable & knowledgeable professionals. I now feel more confident to put these skills in to practice. TCM’s training has fully achieved my expectations."
Pam Goddard, East Front Team Leader at Historic Royal Palaces Managing Performance, November 2012
"Although I have been a team leader for a long time, I needed to improve my skill set. From attending this training, I expected to achieve the smooth running of the team with no conflict. This course has exceeded my expectations. I was provided with excellent advice and relevant examples and case studies. I really enjoyed the friendly and relaxed atmosphere and the quality of the handouts was very impressive."
University of London Mediation
"I am very satisfied with the outcome. The mediator explained things well and the mediation was very well structured."
Pippa Byrne, Head of HR at Hugo Boss HR as Mediator and Peacemaker, October 2012
"We contacted The TCM Group because we needed to review the way that we deal with conflict and disputes in the workplace. We really needed to understand conflict and how to use mediation to achieve win-win outcomes. My expectations were fully achieved. I was extremely happy with the training provided, as a result of this training, I now feel more confident to use mediation in the workplace."
Fionuala Bonnar, Project Manager at NHS North Central London Core Mediation Skills, September 2012
"This course covered all the necessary skills that every manager needs. It helped me understand why situations deteriorate and provided me with a clear framework and great tips and examples to use back in the workplace. Thank you for an engaging, enjoyable and eye opening course."
