Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Caroline West, Head of HR at Harbotte & Lewis Practical Mediation Skills, May 2012
"I was looking for a training course that could provide me with skills and tools to deal with workplace conflict and this course met all my needs & expectations. Really useful two days, which provided me with all the tools I need to deal with difficult situations at work. The course was interesting, challenging and thought provoking! Extremely useful training with plenty of role play and participation."
Gemma Powell, HR Officer at the Chemring Countermeasures Pains Core Mediation Skills, June 2012
"TCM has really impressed me. This was a very helpful and informative course at reasonable cost, good time frame and convenient location. I now feel confident to use mediation to prevent bullying and grievance complaints."
Emma Holden, HR Manager at the Ellior UK HR as Mediator and Peacemaker, July 2012
"Great course,very informative and engaging. I would highly recommend it to a colleague or friend. There was a very good balance of theory and practical work."
Theresa Mcgoldrick, Director of Student Services at the University of West of England National Certificate in Workplace Mediation
"Thank you for a milestone educational experience."
Paul Coward, Student Advisor at the University of Surrey National Certificate in Workplace Mediation
"The training provided by TCM challenged me to think differently about the way we deal with conflict and the knowledge gained will be useful both in the workplace and in life in general."
Sheila Robertson, Advisor at the Bedfordshire Pilgrims Housing Association Practical Mediation Skills
"The structure and content of the course were very good. Each delegate gained hands-on practice through the realistic case studies and the final role play. Overall the course was useful challenging and enjoyable. The training and the skills I obtained will prove to be very useful for my role in the future."
Janet Godolphin, Deputy Dean at the University of Surrey National Certificate in Workplace Mediation
"Having been at the university for over 8 years, this is the most useful course I have attended by far! Initially I felt a bit reluctant to give up 5 days, but time was used very well. I now appreciate that it would not have been possible to achieve the same amazing learning outcomes with less time. The course was challenging with transferable and applicable skills."
Mary Sampson, HR Manager at Chelsea and Westminster Hospital NHS Trust Mediators’ Networking Event
"The event was amazing. Great networking opportunities, people passionate about mediation all over the place and overall a very professional event inside a great venue."
Sophie Theadon, Human Resources Manager at the Financial Times HR as Mediator and Peacemaker
"I thought the course was relevant, insightful and extremely useful. A great training session. which provides mediation skills and knowledge that can be used instantly. Thank you."
Carol Russell Head of Employee Relations, BT Retail
"Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds. The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group."
