Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Sandra Pressley Senior Nurse & Practice Development Facilitator, Isle of Man Department of Health
"I would recommend The TCM Group’s services as being highly beneficial for your workplace. They helped all of us at the Isle of Man Department of Health embrace mediation with absolute enthusiasm. They are very professional, bring a wide range of experience and knowledge and made us all feel very supported."
Emma Taylor, Trainer at Lloyds Banking Group Training the Trainer
"David’s passion and knowledge was great throughout the course and really helped me to get to grips with understanding the mediation process, its benefits and how it can be implemented to our organisation’s culture. The role playing was very useful, by allowing me to get an even better taste of what happens in a real situation. I am really looking forward to delivering the training and ‘selling’ mediation as an option to our colleagues."
Karen Lichfield, L&D Adviser at the Nottingham Trent University
"A very insightful course. I really enjoy sharing experiences and applying tools in different scenarios."
Tracey Cuthbert, HR Manager at BT The role of non-violent communication in mediation
"My role is as an HR manager at BT and we have been working with TCM for the past two years. This course on non-violent communication was both enlightening and fun. It was extremely useful and the knowledge of the trainer (Beccie) gets top marks. She gave a great delivery and was an outstanding facilitator. I would have no hesitation recommending TCM’s courses as you will always be able to apply TCM training to your personal and workplace/life situations."
Cat Shingler, HR Manager, Arcadia Practical Mediation Skills
"Excellent two days – thoroughly worthwhile. A great insight into the mediation process and a brilliant learning tool."
Amanda Taylor, HR Business Partner, BHS Practical Mediation Skills
"This is a challenging and detailed workshop which provides great insight on what it’s like to be an employee attending mediation as well as how to conduct meaningful mediation. Great facilitation in a safe environment!"
Ellie Reed, Senior HR Manager, Arcadia Practical Mediation Skills
"The trainers were very experienced, they knew their stuff and made the session calm, informative and relaxed."
Suzanne Dickason, HR Business Partner, BT Core Mediation Skills
"TCM is a very professional organisation. The knowledge and experience of the trainer was excellent. I would thoroughly recommend this course."
Tanya Kloppes, Ward Manager, King Edward VII Core Mediation Skills
"Practical training that will be useful in dealing with workplace conflict before it becomes a grievance. Applicable to my day-to-day work and experience."
Kosi, Tutor, Pecan Anger Management
"I found the course very helpful. I left feeling I’d learned a lot and have much to consider and try to use in situations involving anger."
