Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Mediator, AT Consulting Services Professional Mediators’ Association Day
"An extremely useful opportunity to review negotiation and mediation skills. I enjoyed exploring the similarities in skills of a hostage negotiator to that of the commercial and business negotiation as I do a lot of business negotiation in my daily work."
Adrianna Santo-Davila, Mediator Consultant Professional Mediators’ Association Day
"A good opportunity to see what is happening in the world of mediation. An interesting and educational event. I enjoyed meeting other professional with a different approach to mediation."
Bev Solinger, Mediator Consultant Professional Mediators’ Association Day
"An educational and thought-provoking event. I particularly enjoyed the hostage negotiation discussion and the mediation case study and video. An excellent event which was well run and relevant. One of the best I have attended."
Jacky Hilary, Mediator consultant Professional Mediators’ Association Day
"An interesting and thought-provoking session. I found the day extremely useful. The course helps mediators to be aware of what is going on underneath day-to-day interactions."
Janet Hemmings, London Borough of Brent Professional Mediators’ Association Day
"The standard and relevance of the exercises and activities was extremely useful. I particularly enjoyed exploring the potential difficult situations in the role play. It’s not just about mediating…it’s necessary skills for life."
Dyelia Morgan, Panel Advisor, London Borough of Brent. Professional Mediators’ Association Day
"The training handouts and the trainer’s sensitivity to my needs scored highly on the day. The course was different and informative. I could easily relate to the use of drawing to tell a story and it was extremely useful to explore the ‘roles’ in conflict."
Phil Jones, Learning & Development Coordinator, Surrey & Sussex Probation Trust National Certificate in Workplace Mediation
"Extremely useful – Probably one of the best learning experiences of the last decade for me."
Ruth Wylde, Operations Manager, Jobcentre Plus National Certificate in Workplace Mediation
"TCM have always provided me with an excellent and professional service. This course was extremely useful and has provided me with a better clarity in understanding what my mediators are saying."
Judith Woodall, Freelance National Certificate in Workplace Mediation
"A life-changing course that provided me with a set of extremely valuable skills that everyone should use in daily life."
Marie McKeow, Practice Placement Facilitator, Northumberland Care Trust Review, Refresh, Reassure
"I found the workshop extremely useful and it was great that all participants got the chance to take part in the role play."
