"A very enlightening introduction to mediation and its benefits. I would encourage any business to explore this avenue first in their approach to dispute resolution. Hearing about how mediation meetings work, the break down difference between mediation and arbitration and the overall role of the mediator were extremely beneficial topics that was excellently delivered by the trainer. I wish we had more time to explore in depth. I am happy to go without the free lunch if we could have had more time with the trainer."

"The participants seemed very energised and positive after your mediation meeting and the divisional manager has also commented on how motivated the team manager has been since the session. Thanks very much for all your work and support on this."

"A challenging and supportive course. I found the role plays and practical tools extremely useful. I also found it useful that TCM allowed two trainers to deliver the course as they gave different perspective and experiences. A very useful event that met its objectives."

"An interesting and challenging course which taught me a different set of skills. I was in doubt that my natural skills and working style would be suited to mediation – by the end of this course, I believe in the effectiveness of mediation. I have learnt valuable core mediation skills which I will utilise not only in my work but also in my personal life."

"A very interesting and cognitively stimulating course. I can see the value and benefits of mediation in many situations. I felt initially that my personality style may limit my ability to mediate effectively, however I now feel that I can use the skills I have learnt here, alongside my other workplace skills and natural instincts to facilitate a successful mediation. I also feel confident that these skills will enhance my overall leadership style. I cannot wait to put it into practice. Thank you!"

"An intensive and exhilarating course that has boosted my confidence to mediate. The video clips really aided understanding of reforming. I also like that TCM made use of two trainers who complemented each other. The mediator handbook is so useful, just follow the process that TCM model provides and anyone can be a great mediator. The process came to life throughout the training."

"A transforming and enlightening course. I loved the experiential nature of the training – the experience of TCM’s facilitators demonstrated the ‘realness’ of mediation. I also liked the use of video. The 3 role play days were such a great learning experience. The 3 days prior to that taught me so many useful skills and doing the portfolio work really helped to get the process straight in my mind. TCM course leaders were encouraging, sensitive and very capable."

"The course was fully comprehensive and at the end I felt fully confident and competent to start practicing as a mediator."

"An insightful and beneficial course. TCM demonstrates the cost-effective benefit of mediation to the cycle of conflict. I will definitely recommend this workshop to a colleague."

"A thoroughly worthwhile and excellently delivered course. A lot of useful information I didn’t expect on a complimentary course. I could not have been more encouraged to participant fully. Overall, it was exceptional."