"An absolute ‘eye-opener’ which left me with a lot of food for thought on how was can apply mediation effectively at work. A very clear and relaxed approach which made it easy to ask questions and seek clarification throughout. The workshop could certainly be slightly longer as there was much to take-in from a confident and knowledgeable trainer with real examples to support case."

"An informative and extremely eye-opener into mediation. I really enjoyed the group discussions and understanding the role of the mediator, benefits/limitations and how it can assist culturally."

"A relevant and motivational workshop. I found the mix of processes and strategic explorations extremely useful."

"An interesting and clarified workshop. I liked how the information/details that the trainer went through carefully broke down what is actually based on common sense. The workshop will be extremely useful in assisting to successfully communicate the importance of mediation to the rest of my organisation."

"An extremely useful and interesting workshop. The knowledge and skills of the trainer was of the highest standard. Thank you for providing such an interesting topic. This will be something we would look to implement across our business."

"A useful and factual course. I particularly like how the presenter linked his mediation argument to the modern day workplace."

"A very enlightening introduction to mediation and its benefits. I would encourage any business to explore this avenue first in their approach to dispute resolution. Hearing about how mediation meetings work, the break down difference between mediation and arbitration and the overall role of the mediator were extremely beneficial topics that was excellently delivered by the trainer. I wish we had more time to explore in depth. I am happy to go without the free lunch if we could have had more time with the trainer."

"The participants seemed very energised and positive after your mediation meeting and the divisional manager has also commented on how motivated the team manager has been since the session. Thanks very much for all your work and support on this."

"A challenging and supportive course. I found the role plays and practical tools extremely useful. I also found it useful that TCM allowed two trainers to deliver the course as they gave different perspective and experiences. A very useful event that met its objectives."

"An interesting and challenging course which taught me a different set of skills. I was in doubt that my natural skills and working style would be suited to mediation – by the end of this course, I believe in the effectiveness of mediation. I have learnt valuable core mediation skills which I will utilise not only in my work but also in my personal life."