Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
Sarah Messenger, Service Director, Local Government Employers (LGE) Essentials of Mediation
"This was a challenging and relevant course, it was well structured and well delivered and I found the role plays very useful. The course clearly defines what mediation is all about and equips you with the skills to do it. Overall, a stimulating and challenging course that is both relevant and self-developing."
Philip Bundy, Employment Relations Adviser, Local Government Employer (LGE) Essentials of Mediation
"A useful course that excellently outlined the mediation process. A real insight into the mind/approach of a mediator. The course had a good mix of theory and practice. I particularly enjoyed learning the impartiality of the mediator in empowering the parties to make their own agreement."
Andy Inett, Head of Negotiations, Local Government Employers (LGE) Essentials of Mediation
"A practical and extremely useful course. An enjoyable training experience which taught me new practical skills. The knowledge of the trainer was very good."
Luann Donald, Employment Relations Adviser, Local Government Employers (LGE) Essentials of Mediation
"An insightful, challenging and involving course. The TCM trainer was very knowledgeable and willing to explain things patiently and thoroughly. TCM adapted the course to our needs and the role plays were very relevant. I appreciate the practicality of the course."
Gill Gittins, Principal Negotiating Officer, Local Government Employers (LGE) Essentials of Mediation
"An interesting and informative course. I particularly liked the style of the TCM trainer. Practical training delivered by Practical trainers."
Sally Kinley, Brent Council. Professional Mediators Association day
"An interesting and powerful day. Despite my initial reservation, the use of film was highly beneficial. One day is not enough, maybe the PMA session can start earlier to allow more time."
Jim Dawson, Self-employed Independent Consultant
"An informative and participation-filled course. The delivery was non-stop and I feel confident in training to become qualified with TCM."
Michael Penn, Curatorial Director, Haynes International Motor Museum Mediation Eye opener
"A constructive and thought-provoking workshop. The content, timing and pace was excellent. The knowledge and skills of the facilitator was of the highest standard."
Michelle Brewer, Employee Relations Manager, Turning Point Mediation Eye opener
"An absolute ‘eye-opener’ which left me with a lot of food for thought on how was can apply mediation effectively at work. A very clear and relaxed approach which made it easy to ask questions and seek clarification throughout. The workshop could certainly be slightly longer as there was much to take-in from a confident and knowledgeable trainer with real examples to support case."
Ife Castillo, HR Advisor, Photobox Ltd Mediation Eye opener
"An informative and extremely eye-opener into mediation. I really enjoyed the group discussions and understanding the role of the mediator, benefits/limitations and how it can assist culturally."
