"This was an enjoyable and challenging course which was very worthwhile."

"This course is very informative and provides great learning and insight into the mediator role."

"TCM have provided an excellent training package on mediation processes which will be of added value to Northumbria Probation Area."

"An excellent course which developed lots of practical skills in dealing with conflict – not just through a formal mediation process, but in everyday work as a manager."

"Excellent training opportunity, practical to give enough confidence to go into the ‘real’ world and do mediation."

"The Planning Inspectorate wished to create a workplace where all staff could resolve their differences speedily and effectively without the stress that is so commonly associated with workplace conflict. We are delighted to have been able to develop this partnership with TCM to enable these aims to be met."

"Mediation was a great move forward, it has made me think about others feelings and communicate better with my colleagues. It has made me understand the need to resolve situations before they escalate to the need for mediation."

"I wish mediation had been used earlier in the conflict process; this would have been helpful and cost effective to my organisation. It has been a great step forward."

"The mediation was excellent – very effective. I would definitely call on TCM again, if required."

"This was a more beneficial experience than I anticipated. The opportunity to address the issues was essential and wouldn’t have occurred without TCM involvement."