Kate Britt - Independent Visitor - Care/Educ at SENAD
'Great, practical training giving techniques that I can apply straight away and I'm sure will improve my practice'
Michael Kavanagh - HR Employee Relations, Culture and Change at HM Land Registry
TCM provide a deep dive into mediation skills and the opportunity to practise with a range of complex and challenging scenarios. A great learning experience. I felt properly supported by TCM tutor and my co learners and am now confident and keen to put my new skills into practise.
Bee Whitaker - Volunteer Lead at Free to Be Kids
TCM offered an exceptional piece of training. The day flew by and I came out of it feeling equipped with the tools to have much higher quality conversations in my role going forward.
Becky Combes - HR Assistant Business Partner at South Norfolk and Broadland Council
"Sometimes with death by slide you can loose your audience, however this never felt the case. The trainer was motivating and knowledgeable. The frequent breakout rooms where good as you got to discuss what you had just heard and got to hear different perspective's from others on the course."
Alison Allen - HR Consultant at Sparks HR Consultancy Ltd
"Great, insightful and informative session, great value for the price of the session"
Joanne Shaw - Joanne Shaw, HRBP at Studio
"Excellent starter mediation course, would highly recommend"
Karen Connell - Head of Housing at North West Leicestershire District Council
"The trainer was clearly very experienced which helped me to relax and understand the course. I also felt encouraged to develop my route of investigating as a skill."
Kim Nurse - Interim Director of People And Culture at London Ambulance Service
“A lot of policies forget that there’s a person at the end of each process. Treating people with respect is second nature to us as a team, and our procedures needed to reflect that. Having somebody there like TCM that’s leading the way, making those steps for us to bring ideas to life has been the key to organisational success.”
Claire Salter - Director of Global Employee Relations at Burberry
“Cases were not getting resolved quickly and this was causing distress for both staff and managers. We recognised there had to be a better way of us having more mature conversations and giving our staff the opportunity to reflect, look at different choices they could have made and actually learn from the issue rather than just having an adversarial conversation.”
Kirsty Knight - Senior HR Business Partner At Nationwide Building Society
“We know that conflict is unavoidable, but we know that when it’s handled well, it can be a driver for positive change. In fact, we strongly believe that that positive and constructive conflict can fuel our creativity. And as a creative business, creativity is at the core of everything we do. That’s what excites us about implementing a Resolution Framework"
