Shani Smith, Retail Manager at the Royal Air Force Museum Managing Difficult Conversations, December 2011
"This course was a full breakdown on raising difficult conversations, from start to closure."
Katie Olivier, HR Advisor at the Shepherds Bush Housing Group HR as Mediator & Peacemaker – November 2011
"I enjoyed the role plays. This is unusual for me as I usually find them difficult; but it wasn’t bad and helped me to understand the process."
Amy Graham, Senior HR Advisor at The Football Association Ltd HR as Mediator and Peacemaker, November 2011
"I feel more confident and clear in attempting to approach these matters."
Francis Lim, Technical Manager at 4D Global Group HR as Mediator and Peacemaker, November 2011
"It is very refreshing course! Well delivered. I learnt the big difference between evaluation and observation."
Christina Alberto, HR & Administration Assistant at 4D Global Group HR as Mediator and Peacemaker, November 2011
"I liked the activity because it was very informative. Elaine gave practices to be a mediator that really helps to apply in 4D. I was fun but still educating to the management and the HR department."
Kara Bolland, HR Manager at Brunelcare Practical Investigation & Interviewing skills, November 2011
"A great interactive and informative course. A good level of discussion and interaction. There was a lot of activities to keep interesting."
Emma Read, HR Manager at Diamond Resorts Practical Investigation & Interviewing skills, November 2011
"First time I have been shown best practices for interview and investigation skills. This course was enjoyable, insightful and practical. Some real skills to use in real life."
Sheima Vala, Senior HR adviser at National Institute for Health & Clinical Excellence Practical Investigation & Interviewing skills, November 2011
"This course was food for thought."
Sonal Dhulashia, Senior HR Adviser at Nabarro Managing Difficult Conversations, November 2011
"It was engaging. There were enough activities to show and practice the points made."
Nicola, operations support officer at UNRWA Conflict Management and non-violent Communications, November 2011
"These two days have sown seeds for clearer communications."
