"I wish mediation had been used earlier in the conflict process; this would have been helpful and cost effective to my organisation. It has been a great step forward."

"The mediation was excellent – very effective. I would definitely call on TCM again, if required."

"This was a more beneficial experience than I anticipated. The opportunity to address the issues was essential and wouldn’t have occurred without TCM involvement."

"The mediators were very helpful; the outcome was very positive."

"The enthusiasm and professionalism of the trainers was an inspiration."

"One of the most challenging and empowering development days I have attended in ages!"

"TCM have trained our mediators and they have brought a huge amount of energy and enthusiasm to the subject. This has inspired us to set up our own scheme which is now showing us real benefits in terms of managing dispute resolution. ‘Like many large organisations, we have a lot of staff complaints, disputes, lots of conflict in the workplace which is very draining on everyone who becomes involved with it. And using TCM to help set up our mediation service has given us a completely different option in terms of managing that conflict."

"The TCM Group was invited to train mediators as part of setting up a mediation scheme for Hammersmith Hospitals NHS Trust. The accredited mediation training is an excellent and varied course that holds your interest and attention all the way through. TCM trainers also provide outstanding support and guidance at all stages of learning to be a workplace mediator."

"TCM provides beneficial services and training for good workplace relationship management."

"Overall, the course content was good and a useful reminder of how to approach, manage and evaluate difficult circumstances which we, as a museum, sometimes deny the existence of."